We have purchased new blesta license and have been testing the support plugin features today. While testing, I noticed that any ticket responses via e-mail do not change the ticket status ( like from awaiting-reply to open ). Is it a bug or am I missing something. I confirmed it with my license provider, whom are also experiencing the issue.
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NixTree
Hello,
We have purchased new blesta license and have been testing the support plugin features today. While testing, I noticed that any ticket responses via e-mail do not change the ticket status ( like from awaiting-reply to open ). Is it a bug or am I missing something. I confirmed it with my license provider, whom are also experiencing the issue.
Any insight guys?
Thank you,
Nibin.
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