name field on ticket

[od-ana]

Hello.

I have question.

How to add client name field when a client open new ticket that he/she is not registered as client?

many thanks

[Amit Kumar Mishra]

you mean to say like if i am not registered and i open a support ticket for say quote or pricing, then the ticket for you, on your dashboard, should display that i am unregistered user?

you may write in a php to validate in the username for the ticket id exists in the user table

[od-ana]

I mean when a person open a support ticket for price quote, we can know her/his name, because there is name field added, even though he/she is not registered client?