Void Invoice Activates Service

[Austin]

Hi,

 

I voided a few accidental invoices for some clients today, and the service that relates to the invoice was activated regardless. This was through the Multicraft plugin, and I don't think that is intended.

 

Thanks,

Austin 

[Michael]

That's correct way, the service is activated when there isn't a invoice unpaid. If you void it the service will be activated.

 

If you are cancelling you can either click delete when pending and then void the invoice or click cancelled on the billing orders widget.

 

You can however un-void a invoice and then make the service back suspended until it's paid or cancel it and re-add it.

[mrrsm]

That's correct way, the service is activated when there isn't a invoice unpaid. If you void it the service will be activated.

That seems like it is incorrect though in some cases (by far not all cases though).

I would almost like a option box after clicking delete to ask if the service associated should be removed (or whatever action should occur (run to term limit and suspend, etc))

[Paul]

The pending service should be deleted first. The way pending services are activated is when nothing is due for them, voiding an invoice results in nothing due. But, you make a good point, it would be ideal if when voiding an invoice you'd get a confirmation that there are pending services.

[Joseph H]

The pending service should be deleted first. The way pending services are activated is when nothing is due for them, voiding an invoice results in nothing due. But, you make a good point, it would be ideal if when voiding an invoice you'd get a confirmation that there are pending services.

 

1+ 

 

I think It would be nice If we had a related pending invoice number shown somewhere on the order too.

[Tyson]

1+ 

 

I think It would be nice If we had a related pending invoice number shown somewhere on the order too.

 

The invoice and service(s) are shown for each order in the Orders widget on the Billing Overview page.

[Blesta Addons]

The pending service should be deleted first. The way pending services are activated is when nothing is due for them, voiding an invoice results in nothing due. But, you make a good point, it would be ideal if when voiding an invoice you'd get a confirmation that there are pending services.

good point , can you add it to JIRA ?