Activation Email Not Being Received

[clamhost]

Hello,

 

There has been a problem with customers not receiving their welcome emails for some time now. We use Mandrillapp for all mail delivery. The emails are showing as delivered through mandrill but the customers are still not getting them. This effects all Products everyone gets all the other emails perfectly fine.

[Paul]

If Mandrill says they are delivered, Blesta did its job.

 

What you should check is that you've implemented the recommended SPF and DKIM records on your DNS. Mandrill has a page in their backend that tells you what this should be. Other mail servers may be rejecting your email because of this, if so, correcting it should solve the issue.

[clamhost]

If Mandrill says they are delivered, Blesta did its job.

 

What you should check is that you've implemented the recommended SPF and DKIM records on your DNS. Mandrill has a page in their backend that tells you what this should be. Other mail servers may be rejecting your email because of this, if so, correcting it should solve the issue.

 

SPF and DKIM are correctly setup.