Jump to content
  • 0

Adding Attachments To Support Tickets


Question

Posted

hi there guys,

 

Is there a permission setting for a folder that needs to be done ?

I am trying to add jpeg image to a support ticket with the following error.

 

The file could not be written.

2 answers to this question

Recommended Posts

  • 0
Posted

Correct you need the uploads file permissions and then this set-up (this would be done if the uploads folder was set-up when a plugin is installed).

 

- uploads

--- system

--- 1

----- client_documents

----- download_files

----- invoices

----- support_manager_files

 

Remember depending on your plugins you might not need some. PS: Your uploads file should be out of public_html or html folders for security.

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
×
×
  • Create New...