Cancel Pending Upgrades Done Via Client Area

[activa]

i have a client that upgraded his service from client area,  the client has not payed the generated invoice and want to cancel the upgrade .

 

what is the safe method to cancel it ? just void the generated invoice ?

[Michael]

I would void the invoice and then downgrade the service again. Or you can tell them that because they opted to be upgraded they can't cancel the upgrade.

[activa]

  On 5/3/2016 at 12:53 PM, Licensecart said:

I would void the invoice and then downgrade the service again. Or you can tell them that because they opted to be upgraded they can't cancel the upgrade.

 

the upgrade not done unless the invoice will be paid .

 

so unvoid the invoice will do the jobs and cancel any pending upgrade ?

[Michael]

  On 5/3/2016 at 1:00 PM, activa said:

the upgrade not done unless the invoice will be paid .

 

so unvoid the invoice will do the jobs and cancel any pending upgrade ?

 

 

The invoice being closed will tell the cron that the invoice is no longer waiting to be paid, therefore the cron will run and upgrade the service.

So you will have to downgrade it again if I understand correctly. Never had someone upgrade and not want it

[Tyson]

Is the upgrade a queued service change?

 

If so, when you edit the service, you should see a message at the top of the page that reads, "This service has pending changes. Updating this service to upgrade or downgrade any of its values will cause the current pending changes to be canceled."

 

What you can do in this case is scroll down to the "Upgrade/Downgrade" section. Uncheck the "Prorate" and "Use Module" options, and click to save the changes. This will result in the queued service change being canceled (no new queued service change will be created), and the associated invoice will be voided automatically.

[Michael]

  On 5/3/2016 at 4:02 PM, Tyson said:

Is the upgrade a queued service change?

 

If so, when you edit the service, you should see a message at the top of the page that reads, "This service has pending changes. Updating this service to upgrade or downgrade any of its values will cause the current pending changes to be canceled."

 

What you can do in this case is scroll down to the "Upgrade/Downgrade" section. Uncheck the "Prorate" and "Use Module" options, and click to save the changes. This will result in the queued service change being canceled (no new queued service change will be created), and the associated invoice will be voided automatically.

 

 

Ah never spotted that thought it said it had pending changes not the last bit .