Having Problems

[netwise]

I want to delete a couple Packages and when I di I get the following message.

" The package could not be deleted because a service is currently using it ".

I have gone through and made sure all services were in a canceled state, I can find NO WAY to delete services..

Anyone help?

[Michael]

Because you can't delete a package which had a service attached and you can't delete a service, so just put the old packages in restricted and create new ones :).

[netwise]

  On 8/15/2016 at 12:52 PM, Licensecart said:

Because you can't delete a package which had a service attached and you can't delete a service, so just put the old packages in restricted and create new ones :).

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Thanks.. but I must say thats a VERY messy way to handle tings.. If I WANT to delete something i SHOULD have the RIGHT to.

 

[Michael]

  On 8/15/2016 at 12:56 PM, netwise said:

Thanks.. but I must say thats a VERY messy way to handle tings.. If I WANT to delete something i SHOULD have the RIGHT to.

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There's two ways:

1. Edit the database and if it breaks => software is useless

2. Use a plugin.

But doing so could break your countries law. Like some countries you have to keep a record of invoices, client accounts and sometimes services.

[Paul]

The problem is that pricing is associated with services, and cancelled services still exist in the system. Removing a package that is tied to a service, whether the service is cancelled or not could create SQL errors. Marking packages inactive is preferred.

[Blesta Addons]

@Paul in my poor logic :

Delete a pricing or a package that has all related services canceled should be exist and handled . I dont see any  obstacle for this .

It has no sense for me at least save a package in restrict status just because 1 pricing is was used for so many edge ago !!! every year i sbould make universary party for my old packages and services

 

 

 

[Michael]

I believe it's called "Logs"

[Blesta Addons]

  On 8/16/2016 at 8:07 AM, Licensecart said:

I believe it's called "Logs"

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Logs has  XXX  time to be deleted . If not,  it called "Museum" .

[Paul]

  On 8/16/2016 at 12:51 AM, naja7host said:

@Paul in my poor logic :

Delete a pricing or a package that has all related services canceled should be exist and handled . I dont see any  obstacle for this .

It has no sense for me at least save a package in restrict status just because 1 pricing is was used for so many edge ago !!! every year i sbould make universary party for my old packages and services

 

 

 

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In order to accomplish that we have to make it so that the relationship between cancelled services and packages no longer exist, or does not matter. Or, we do a sort of "soft delete" on packages, where they still technically exist in the system, but are erased from the interface.

So, I agree with you, it just takes some work to ensure that everything is handled properly and it doesn't introduce other issues.

What are your thoughts on a "soft delete"? Because this is the simplest way to implement deletes throughout the system. However, some people want the data to be physically deleted from the system.

[Blesta Addons]

what i think is the fallowing easy conditions .

no soft delete if the pricing_id is used in a active service , even if is 1  service . that is totally clear and we don't have any claim in this .

now , if the pricing_id is used in 1 or more services n and that services all are canceled , as now in blesta there are no option to re-activate canceled services , so we can delete the pricing id from the system and from database without any problem . i don't see any problem here .

my DELETE = delete from database , not just hide it or make it unused .  if you want a true case take this .

i have selling package "XXX" with 5 terms , after some time we have decided to let only 3 term , we have changed the order form (blesta v2) and we forced client in renew to choose new term , the two other terms now are not used in any active service ; in actual order form the two term are shown and client can select them , we was forced to delete them from database .

 

 

 

 

 

 

 

 

[kaptk2]

Did this ever get implemented? I ask because I am having the same issue and can't mark the package as inactive because the DirectAdmin server no longer exists. Is there anyway around this? I would like to remove the entire DirectAdmin module since I'm no longer using that but am unable to.

[Paul]

  On 1/31/2017 at 12:49 AM, kaptk2 said:

Did this ever get implemented? I ask because I am having the same issue and can't mark the package as inactive because the DirectAdmin server no longer exists. Is there anyway around this? I would like to remove the entire DirectAdmin module since I'm no longer using that but am unable to.

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We're planning some UX improvements to Packages, but you should still be able to change a Package from "Active" to "Inactive". If the DA server doesn't exist, you could create a new fake DA server in the module, and change it to that and make inactive. I realize this creates a sort of catch-22, which we'll be addressing.