Admin Notifications for outstanding tickets

[Jason Ryan]

Hello -

I am using the Support Portal plugin and have a quick question, is there something to enable administration notifications that a ticket had been sitting for X amount of days? Something that sends an email reminder to the Staff person it is assigned to in order to remind them they have a ticket in their queue? I have an employee who constantly forgets to reply to tickets after assigning them to himself and they often go unnoticed by others, would be nice if I could set it to "nag" if 24 hours has passed or something.

Thanks in advance.

[Michael]

Hi mate that would be a feature request as there is no way to do that yet. It's a awesome idea though for both customers and staff: https://requests.blesta.com

[Jason Ryan]

Thanks Mike! Posted

[Blesta Addons]

We can make it as plugin , if interested you can PM me.

 

[Jason Ryan]

21 minutes ago, Blesta Addons said:

We can make it as plugin , if interested you can PM me.

 

Thanks, but the Support Manager is already a plugin and this request is something that should really be baked in as default functionality to help improve engagement and turn around time with support. Right now it is not a huge factor for me to need something developed for it. I will wait to see if @Paul and the guys can work this into V4 or maybe update the plugin itself, if not I may reach back out.

Thanks.

[Paul]

I want to add desktop notifications to the ticket system, and re-organize it a bit so you can more easily see tickets assigned to you. This might be preferable to email notifications of unanswered tickets.. improving the UI, and possibly doing something with desktop notifications.