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The PHP Mailparse PECL extension is required for parsing email tickets.

Serverhosh

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Serverhosh Newbie

Serverhosh

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Posted

Hi

While adding Support Department I am getting the error - The PHP Mailparse PECL extension is required for parsing email tickets.

Me and my Team tried different ways to fix even with Upgrading PHP 7 and ioncube 6 but nothing works.. Either site getting issue or Not able to add the Support Different. Any way to fix it..

I am cPanel on my own Server so I have full access of it... Any solution would be thankful...

Many Thanks

19 answers to this question

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  • 1
Adam Newbie

Adam

Posted
Posted
  On 4/11/2017 at 2:34 PM, Serverhosh said:

Tried.. But no luck.. :(

Expand  

Your not using cPanel/WHM correctly.

  1. Login to WHM
  2. Select Module Install
  3. Select PHP pecl
  4. Then search for mailparse
  5. Install

 

I highly recommend you use CloudLinux with cPanel/WHM or even cPanel's MulitPHP Manager. 

https://documentation.cpanel.net/display/ALD/MultiPHP+Manager+for+WHM

Either solution allows you have cPanel accounts use different version of PHP. This is great for legacy applications that require specific versions of PHP or specialized setups.

 

-Adam

whm-mailparse.png

  • 0
Michael Apprentice

Michael

Posted
Posted

You need to run EasyApache4 and install the php-mailparse functions for php 7, etc. And then you have to install the PECL extension for mailparse which used to be under the Perl section on WHM but I believe they've moved it or changed it.

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Serverhosh Newbie

Serverhosh

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  On 4/11/2017 at 2:31 PM, Licensecart said:

You need to run EasyApache4 and install the php-mailparse functions for php 7, etc. And then you have to install the PECL extension for mailparse which used to be under the Perl section on WHM but I believe they've moved it or changed it.

Expand  

Tried.. But no luck.. :(

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care4servers Newbie

care4servers

Posted
Posted

Hi adam,

I have done all the action as per you specified. But still unable to use mailparse. Please have a check the below error. Are you sure that blesta will works in php 7?

 

========

[11-Apr-2017 20:40:02 UTC] PHP Fatal error:  The file /home/xxxx/public_html/customer/app/app_controller.php was encoded by the ionCube Encoder for PHP 5.4 and cannot run under PHP 7.0.                                                                                                                             
 Please ask the provider of the script to provide a version encoded with the ionCube Encoder for PHP 5.6. in Unknown on line 0

=========

  • 0
Adam Newbie

Adam

Posted
Posted
  On 4/11/2017 at 8:38 PM, care4servers said:

Hi adam,

I have done all the action as per you specified. But still unable to use mailparse. Please have a check the below error. Are you sure that blesta will works in php 7?

 

========

[11-Apr-2017 20:40:02 UTC] PHP Fatal error:  The file /home/xxxx/public_html/customer/app/app_controller.php was encoded by the ionCube Encoder for PHP 5.4 and cannot run under PHP 7.0.                                                                                                                             
 Please ask the provider of the script to provide a version encoded with the ionCube Encoder for PHP 5.6. in Unknown on line 0

=========

Expand  

Follow the instructions in README when you downloaded Blesta. For PHP 7 support, you have to patch the app_controller.php file. Its in the top level folder.

 

 

-Adam

 

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Adam Newbie

Adam

Posted
Posted
  On 4/16/2017 at 7:16 AM, PreMadeKB said:

I did everything as said and even read various tutorials, Installed it but still its show "not available".

So It will be really good If blesta add a alternative of this which can be available by default in any hosting company.

 

My Feature Request: https://www.blesta.com/forums/index.php?/topic/9491-alternative-of-mailparse/&do=getNewComment

Expand  

If your hosting provider does not offer Mailparse, then find a different one. It is standard among good hosting providers. 

-Adam

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PreMadeKB Apprentice

PreMadeKB

Posted
Posted
  On 4/16/2017 at 2:45 PM, Adam said:

If your hosting provider does not offer Mailparse, then find a different one. It is standard among good hosting providers. 

-Adam

Expand  

Most of hosting provider do does not use it. So changing to other provider is wast of money.

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MistaGrk Newbie

MistaGrk

Posted
Posted

Alright, so I have been searching the forum and I think this is the best topic to reply on.

I'm having this issue with Blesta. Version 3.6.1. 

  Quote

The PHP Mailparse PECL extension is required for parsing email tickets.

Expand  

I have ran WHM Apache4 and have followed the steps above. Whether I am installing mailparse for php 5.6 or 7.0 I get the same error:

  Quote 
downloading mailparse-3.0.2.tgz ...
Starting to download mailparse-3.0.2.tgz (38,206 bytes)
..........done: 38,206 bytes
10 source files, building
running: phpize
Configuring for:
PHP Api Version:         20151012
Zend Module Api No:      20151012
Zend Extension Api No:   320151012
building in /root/tmp/pear/pear-build-rootvCJJwd/mailparse-3.0.2
running: /root/tmp/pear/mailparse/configure --with-php-config=/opt/cpanel/ea-php70/root/usr/bin/php-config
checking for grep that handles long lines and -e... /bin/grep
checking for egrep... /bin/grep -E
checking for a sed that does not truncate output... /bin/sed
checking for cc... cc
checking whether the C compiler works... yes
checking for C compiler default output file name... a.out
checking for suffix of executables...
checking whether we are cross compiling... no
checking for suffix of object files... o
checking whether we are using the GNU C compiler... yes
checking whether cc accepts -g... yes
checking for cc option to accept ISO C89... none needed
checking how to run the C preprocessor... cc -E
checking for icc... no
checking for suncc... no
checking whether cc understands -c and -o together... yes
checking for system library directory... lib
checking if compiler supports -R... no
checking if compiler supports -Wl,-rpath,... yes
checking build system type... x86_64-unknown-linux-gnu
checking host system type... x86_64-unknown-linux-gnu
checking target system type... x86_64-unknown-linux-gnu
checking for PHP prefix... /opt/cpanel/ea-php70/root/usr
checking for PHP includes... -I/opt/cpanel/ea-php70/root/usr/include/php -I/opt/cpanel/ea-php70/root/usr/include/php/main -I/opt/cpanel/ea-php70/root/usr/include/php/TSRM -I/opt/cpanel/ea-php70/root/usr/include/php/Zend -I/opt/cpanel/ea-php70/root/usr/include/php/ext -I/opt/cpanel/ea-php70/root/usr/include/php/ext/date/lib
checking for PHP extension directory... /opt/cpanel/ea-php70/root/usr/lib64/php/modules
checking for PHP installed headers prefix... /opt/cpanel/ea-php70/root/usr/include/php
checking if debug is enabled... no
checking if zts is enabled... no
checking for re2c... no
configure: WARNING: You will need re2c 0.13.4 or later if you want to regenerate PHP parsers.
checking for gawk... gawk
checking whether to enable mailparse support... yes, shared
checking how to print strings... printf
checking for a sed that does not truncate output... (cached) /bin/sed
checking for fgrep... /bin/grep -F
checking for ld used by cc... /bin/ld
checking if the linker (/bin/ld) is GNU ld... yes
checking for BSD- or MS-compatible name lister (nm)... /bin/nm -B
checking the name lister (/bin/nm -B) interface... BSD nm
checking whether ln -s works... yes
checking the maximum length of command line arguments... 1572864
checking whether the shell understands some XSI constructs... yes
checking whether the shell understands "+="... yes
checking how to convert x86_64-unknown-linux-gnu file names to x86_64-unknown-linux-gnu format... func_convert_file_noop
checking how to convert x86_64-unknown-linux-gnu file names to toolchain format... func_convert_file_noop
checking for /bin/ld option to reload object files... -r
checking for objdump... objdump
checking how to recognize dependent libraries... pass_all
checking for dlltool... no
checking how to associate runtime and link libraries... printf %s\n
checking for ar... ar
checking for archiver @FILE support... @
checking for strip... strip
checking for ranlib... ranlib
checking for gawk... (cached) gawk
checking command to parse /bin/nm -B output from cc object... ok
checking for sysroot... no
checking for mt... no
checking if : is a manifest tool... no
checking for ANSI C header files... yes
checking for sys/types.h... yes
checking for sys/stat.h... yes
checking for stdlib.h... yes
checking for string.h... yes
checking for memory.h... yes
checking for strings.h... yes
checking for inttypes.h... yes
checking for stdint.h... yes
checking for unistd.h... yes
checking for dlfcn.h... yes
checking for objdir... .libs
checking if cc supports -fno-rtti -fno-exceptions... no
checking for cc option to produce PIC... -fPIC -DPIC
checking if cc PIC flag -fPIC -DPIC works... yes
checking if cc static flag -static works... yes
checking if cc supports -c -o file.o... yes
checking if cc supports -c -o file.o... (cached) yes
checking whether the cc linker (/bin/ld -m elf_x86_64) supports shared libraries... yes
checking whether -lc should be explicitly linked in... no
checking dynamic linker characteristics... GNU/Linux ld.so
checking how to hardcode library paths into programs... immediate
checking whether stripping libraries is possible... yes
checking if libtool supports shared libraries... yes
checking whether to build shared libraries... yes
checking whether to build static libraries... no
configure: creating ./config.status
config.status: creating config.h
config.status: executing libtool commands
running: make
/bin/sh /root/tmp/pear/pear-build-rootvCJJwd/mailparse-3.0.2/libtool --mode=compile cc  -I. -I/root/tmp/pear/mailparse -DPHP_ATOM_INC -I/root/tmp/pear/pear-build-rootvCJJwd/mailparse-3.0.2/include -I/root/tmp/pear/pear-build-rootvCJJwd/mailparse-3.0.2/main -I/root/tmp/pear/mailparse -I/opt/cpanel/ea-php70/root/usr/include/php -I/opt/cpanel/ea-php70/root/usr/include/php/main -I/opt/cpanel/ea-php70/root/usr/include/php/TSRM -I/opt/cpanel/ea-php70/root/usr/include/php/Zend -I/opt/cpanel/ea-php70/root/usr/include/php/ext -I/opt/cpanel/ea-php70/root/usr/include/php/ext/date/lib  -DHAVE_CONFIG_H  -g -O2   -c /root/tmp/pear/mailparse/mailparse.c -o mailparse.lo
libtool: compile:  cc -I. -I/root/tmp/pear/mailparse -DPHP_ATOM_INC -I/root/tmp/pear/pear-build-rootvCJJwd/mailparse-3.0.2/include -I/root/tmp/pear/pear-build-rootvCJJwd/mailparse-3.0.2/main -I/root/tmp/pear/mailparse -I/opt/cpanel/ea-php70/root/usr/include/php -I/opt/cpanel/ea-php70/root/usr/include/php/main -I/opt/cpanel/ea-php70/root/usr/include/php/TSRM -I/opt/cpanel/ea-php70/root/usr/include/php/Zend -I/opt/cpanel/ea-php70/root/usr/include/php/ext -I/opt/cpanel/ea-php70/root/usr/include/php/ext/date/lib -DHAVE_CONFIG_H -g -O2 -c /root/tmp/pear/mailparse/mailparse.c  -fPIC -DPIC -o .libs/mailparse.o
/bin/sh /root/tmp/pear/pear-build-rootvCJJwd/mailparse-3.0.2/libtool --mode=compile cc  -I. -I/root/tmp/pear/mailparse -DPHP_ATOM_INC -I/root/tmp/pear/pear-build-rootvCJJwd/mailparse-3.0.2/include -I/root/tmp/pear/pear-build-rootvCJJwd/mailparse-3.0.2/main -I/root/tmp/pear/mailparse -I/opt/cpanel/ea-php70/root/usr/include/php -I/opt/cpanel/ea-php70/root/usr/include/php/main -I/opt/cpanel/ea-php70/root/usr/include/php/TSRM -I/opt/cpanel/ea-php70/root/usr/include/php/Zend -I/opt/cpanel/ea-php70/root/usr/include/php/ext -I/opt/cpanel/ea-php70/root/usr/include/php/ext/date/lib  -DHAVE_CONFIG_H  -g -O2   -c /root/tmp/pear/mailparse/php_mailparse_mime.c -o php_mailparse_mime.lo
libtool: compile:  cc -I. -I/root/tmp/pear/mailparse -DPHP_ATOM_INC -I/root/tmp/pear/pear-build-rootvCJJwd/mailparse-3.0.2/include -I/root/tmp/pear/pear-build-rootvCJJwd/mailparse-3.0.2/main -I/root/tmp/pear/mailparse -I/opt/cpanel/ea-php70/root/usr/include/php -I/opt/cpanel/ea-php70/root/usr/include/php/main -I/opt/cpanel/ea-php70/root/usr/include/php/TSRM -I/opt/cpanel/ea-php70/root/usr/include/php/Zend -I/opt/cpanel/ea-php70/root/usr/include/php/ext -I/opt/cpanel/ea-php70/root/usr/include/php/ext/date/lib -DHAVE_CONFIG_H -g -O2 -c /root/tmp/pear/mailparse/php_mailparse_mime.c  -fPIC -DPIC -o .libs/php_mailparse_mime.o
re2c -b /root/tmp/pear/mailparse/php_mailparse_rfc822.re > /root/tmp/pear/mailparse/php_mailparse_rfc822.c
/bin/sh: re2c: command not found
make: *** [/root/tmp/pear/mailparse/php_mailparse_rfc822.c] Error 127
ERROR: `make' failed
Expand   
 

mbstring is installed for all php versions.
What do you guys think?

  • 0
Paul Rising Star

Paul

Posted
Posted

I actually got that same error today on a testing server that I was installing mailparse on. You're missing re2c and possibly gcc. As root, run the following command via SSH:

yum install gcc re2c -y

Then, retry

  • 0
MistaGrk Newbie

MistaGrk

Posted
Posted
  On 6/1/2017 at 7:48 PM, Paul said:

I actually got that same error today on a testing server that I was installing mailparse on. You're missing re2c and possibly gcc. As root, run the following command via SSH:

yum install gcc re2c -y

Then, retry

Expand  

:wub: Marry me. My issue has been resolved. I had to first install mailparse under php7 and then revert back to 5.6 and run it... this issue has been bothering me for a while, so thank you very much.

  • 0
Nelsa Newbie

Nelsa

Posted
Posted

if remember correctly it require phpize and it won't work without php7.0-dev,I have some plesk servers and I remember I had to install phpx.x-dev for every version i wanted install mailparse...I had to built it from source but it is same thing in this case script is doing same thing for you 

apt-get install php7.0-dev  (for plesk it is apt-get install plesk-php7.0-dev)

 

  • 0
Yasser Masood Newbie

Yasser Masood

Posted
Posted

This thread was really helpful, however when I tried to install mailparse (3.1.2) from WHM > Module Installers > PHP PECL (Manage) on our CloudLinux 7.9 instance running cPanel v98.x.x, I got the following error message:

re2c: command not found
...
ERROR: `make' failed

To install re2c on a cPanel system, I found this article published by cPanel:

https://support.cpanel.net/hc/en-us/articles/1500000966161-How-to-install-the-MailParse-PHP-extension

And ran the given commands at the Terminal:

Install the EPEL repository if not already installed. 

yum install epel-release

Install the re2c package from EPEL if not already installed. 

yum install re2c

Thereafter, I simply went back to WHM > Module Installers > PHP PECL (Manage) and mailparse installed just fine.

I hope this helps!

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