ezpnet

After a wee bit of testing the contacts... If a contact sends an email to a support dept, the ticket is opened under the correct client. But under the primary contact and not the contact who sent the email. When staff reply, the response is mailed to the primary contact and not the contact who submitted the request. Is this the expected action? I know that I expected it to email the contact who submitted the request.

For us, the ability to have contacts on the account is a requirement. Giving the contacts the ability to login would be absolutely perfect. We have many clients who host with us but have a web dev who deals with our support and an accountant who deals with billing, etc.