[Blesta 4.4.0 - CSV import]

Having a bit of trouble recreating the error.  Would you mind sending me a personal message with some test data?

[Gsuite and ssl selling]

@WinsomeHost This looks like an issue we recently resolved.  It is possible that downloading the newest version of the sslstore module here https://github.com/blesta/module-thesslstore will resolve the issue.  

[CyberPanel Module (Alpha)]

Awesome, thanks!  I should be able to resolve this soon.

[CyberPanel Module (Alpha)]

6 hours ago, Lampard said:

It just doesn't delete. It keeps the account with incorrect info too.

Does it create the one with the correct info as well?

[CyberPanel Module (Alpha)]

@Usman Nasir Hi there, looking into this issue.  The multiple account creations is intentional as it is used to check the availability of a username.  If there is a better way to do this please advise us.   

On 9/18/2018 at 12:51 AM, Lampard said:

Still waiting for it to work, i hope that it gets fixed. List of problems when using this module:
- Creates a domain, along with another domain with username, e,g if i created test.com, it will also create another domain tes.com if username is test.
- Password doesn't work when its created with Blesta
- Wrong info is added, wrong email etc when Blesta creates user in CyberPanel

 @Lampard The account/website created to test the availability of the username should be deleted right after.   Are you saying that ONLY the account with incorrect info is created?  What do you mean when you say "Password doesn't work..."?  Do you mean that clicking the service login link does not work?

[add department before priority?]

On 10/14/2018 at 2:45 AM, od-ana said:

Any ideas, to add departement before priority? When client open a ticket?

I don't understand your question.  Are you wanting to create a new department at the time a client opens a ticket?

[cPanel problem appear]

Try again, then look at your module logs under Tools >> Logs.  There should be a cPanel log for listpkgs and I imagine the output log will show you some kind of error returned by cPanel.

[Users without an account can't close tickets on Blesta 4.3.0]

Turns out it is an issue with permission for fetching the modal.  To fix you can alter app/client_controller.php starting at line 17 from

// Allow states to be fetched without login
if ($class_name == 'ClientMain' && (in_array(strtolower($this->action), ['getstates', 'setlanguage']))) {
    return;
}

to

// Allow states and dialog to be fetched without login
if ($class_name == 'ClientMain' && (in_array(strtolower($this->action), ['getstates', 'setlanguage']))
    || $class_name == 'ClientDialog'
) {
    return;
}

This fix will be included in v4.4.  See CORE-2850

[Change ticket priority in blesta?]

Can't be done without modifying the files for the support manager plugin.

In {blesta_dir}/plugins/support_manager/models/support_manager_tickets.php you can change lines 1230 - 1239 from

    public function getPriorities()
    {
        return [
            'emergency' => $this->_('SupportManagerTickets.priority.emergency'),
            'critical' => $this->_('SupportManagerTickets.priority.critical'),
            'high' => $this->_('SupportManagerTickets.priority.high'),
            'medium' => $this->_('SupportManagerTickets.priority.medium'),
            'low' => $this->_('SupportManagerTickets.priority.low')
        ];
    }

to

    public function getPriorities()
    {
        return [
            'high' => $this->_('SupportManagerTickets.priority.high'),
            'medium' => $this->_('SupportManagerTickets.priority.medium'),
            'low' => $this->_('SupportManagerTickets.priority.low')
        ];
    }

 

[username not email as user id]

The user is given an option to either use their email or to specify their username.  Are you looking to remove the option of using their email?

[how to add ckeditor in portal]

Requires a little JS

<?php
$this->Javascript->setInline("
$(document).ready(function() {
    $('#content').ckeditor(function() {}, {language: '" . substr(Configure::get('Blesta.language'), 0, 2) . "'});
});
");
?>

 

[Issue updating Whois with Logicboxes]

Just a note, CORE-2600 is scheduled to be in the 4.4.0 release.

[Ovveride the structure view from plugin event]

It would be in the preaction.  The order_controller.php and order_form_controller.php files from the order plugin I think may have an example of something like this if I'm understanding rightly what you want to do.

[Blesta Generate Renewal Invoice for Pending Services !!]

You are saying that the cron ran and generated an invoice for a pending service?  Do you mean a suspended service?  That can be configured to happen.  But looking at the code I don't see how a pending service could be invoiced.

[Payments]

My pleasure, sorry for the inconvenience.

[Payments]

Took another look at the code and it appears that this is a problem that applies exclusively to ajax type order forms.  I've created CORE-2702 in order to fix this, but for now you would have to switch to a standard or wizard type order form for the credit option to be displayed.

[Payments]

This should be included in the default behavior.  When a client has credit a check box labeled 'Apply Credit ([credit_amount] Available)' should appear under the dropdown labeled 'New Payment Details'.   If you have no payment methods available for that order form then the 'Apply Credit' option will not appear.  Again, it will only appear if the client actually has credit.

[Payments]

1 minute ago, Timo said:

I think you missunderstood my second question.

Haha yep, I definitely read it as credit card.  Let me take a look and I'll give a clear answer to your actual question X)

[[Merge Clients] - How It Should Work ;)]

On 4/12/2018 at 4:37 AM, Blesta Addons said:

Update Contacts to include the destination client_id

Not sure you could do that if you wanted to keep the client and simply make them inactive.  A client without a contact seems problematic.

On 4/26/2018 at 8:26 AM, Blesta Addons said:

We are still waiting the staff answer if what we have put are enough or exist something else we have not included ?

If you are looking for relations on the client_id then there are some others.

• module_client_meta - Blesta Core
• client_notes - Blesta Core
• client_packages - Blesta Core
• client_settings - Blesta Core
• client_values - Blesta Core
• reseller_pricing_clients - Reseller Pricing
• support_tickets - Support Manager

You should also be concerned with tables related on the contact_id

• accounts_cc, accounts_ach - Blesta Core
• contact_numbers - Blesta Core
• contact_permissions - Blesta Core
• log_contacts - Blesta Core
• support_replies - Support Manager
• download_logs - Download Manager
• mass_mailer_tasks - Mass Mailer

I think that covers everything you missed.

[Payments]

The answer to you first question is no, we do not currently integrate with paysafecard.  As to how much effort it would be to do that, it really depends on how good the API is and what functionality you want to support.  Usually just receiving payments is not terribly hard to implement.  To get an idea of what is involved you can look at https://docs.blesta.com/display/dev/Payment+Gateways.  Additionally you can look at the existing gateways either on our github or in the file system under components components/gateways/.  If you want to get a developer to produce this for you or give you a quote, you can find a list here.  Each of them are here on the forums and you could send them a PM.

Your second question has a bit easier and more satisfactory of an answer.  First, make sure you have a merchant gateway installed (e.g. authorize.net, stripe, etc.).  Then when you add an order form  at admin/plugin/order/admin_forms/add/ check to enable the merchant gateway and currency you want.  After that you customers should be presented with the option to pay with credit card on checkout .

[Blesta logs]

Are you referring to the module logs?  These are stored in the database in the 'log_modules' table and can be viewed through the interface at admin/tools/logs/module/.

[Payment Due Notices not being sent]

Are these settings being overwritten by the client group settings?

[IP login logs]

Tools >> Logs >> User Logins.  Hope that helps

[is it possible non-merchant gateway with monthly charges]

For step 4, you are correct in saying that Blesta does not support redirects for merchant gateways.  Is there a reason you are not implementing this as a non-merchant gateway?  Does the API not support that?  Unfortunately non-merchant would allow the client to choose their payment method each time they are invoiced, so you could not do step 5.

For step 5, well each currency is only allowed one merchant gateway so that should be happening automatically.  Are you asking how to enable auto-debiting?

[Active (open) tickets]

5 hours ago, Artis said:

Hi, I have a question how to display indicator what tickets are currently open (without answer) as I don't want to click each time on tickets and see how many of them are not answered. 

Just for clarification https://prnt.sc/hv2gij how to show number of unanswered ticket and not ticket that I already answer and they are open?

Probably the most straight forward solution would be to change the status of the ticket when you reply.  Likely you would change it to "awaiting reply".  Then after the client replies it will automatically be transitioned back to the "open" status.