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m0hamedessam

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Posts posted by m0hamedessam

  3. Problem After Upgrade To 3.6.1

    in Support

    Posted

     

    Version 3.4 of Blesta came with v2.8.0 of the Support Manager. Between v3.4 and v3.6.1 of Blesta, there have been no database upgrades to the Support Manager. I suspect the problem would have existed for you since v3.4.

     

    Can you provide an SQL dump of the `support_replies` table schema in your database? Can you also take a look at the `email_groups` table and see if any records are returned from the following query:

    SELECT * FROM `email_groups` WHERE `action` = 'SupportManager.staff_ticket_assigned';

     

    Thanks for your reply for SupportManager.staff_ticket_assigned table is exist and looks ok but i checked support_replies and its empty no rows inside i think this the problem so maybe i need to recreate this table again so wait your suggests

  7. Problem After Upgrade To 3.6.1

    in Support

    Posted

    i recently upgarde my blesta from 3.4 to 3.6.1 upgrading was fine no problems but i find out i get that when i try to open tickets "admin/client" side.

     

    SQLSTATE[42S22]: Column not found: 1054 Unknown column 'support_replies.contact_id' in 'on clause' on line 124 in xxxxxxxxxxxxxxxx/account/lib/model.php

    Printing Stack Trace:
    #0 xxxxxxxxxxxxxxxx/account/lib/model.php(124): PDOStatement->execute(Array)
    #1 xxxxxxxxxxxxxxxx/account/components/record/record.php(689): Model->query('SELECT `support...', Array)
    #2 xxxxxxxxxxxxxxxx/satarabia.com/account/plugins/support_manager/models/support_manager_tickets.php(711): Record->fetchAll()
    #3 xxxxxxxxxxxxxxxx/account/plugins/support_manager/controllers/admin_tickets.php(94): SupportManagerTickets->getList('open', '1', NULL, 1, Array, false)
    #4 /xxxxxxxxxxxxxxxx/account/lib/dispatcher.php(121): AdminTickets->index()
    #5 xxxxxxxxxxxxxxxx/account/index.php(21): Dispatcher::dispatch('/admin/plugin/s...')
    #6 {main}

     

    BTW i don't use tickets system and i have no dept. i use only support plugin as KB only.

     

    any idea ?

     

  17. Problem When Upgrade To 3.1

    in Support

    Posted

    i face problem when trying upgrade to 3.1

     

    i unzip folder and edit connection with database then /blesta/admin/upgrade/

     

    get white page when i use blesta.php (old connection file for 3.0.7) i get this error

     

    Undefined property: AdminUpgrade::$Session on line 0 in /xxx/blesta/app/app_controller.php

     

     

    any solution ???

  24. Date Renews

    in Support

    Posted

    You can go to Manage > Actions > Change Renew date > Put a date in (use the calender if needed) and then click save.

    i know that but on old blesta version was auto applied on service activation date

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