Alexander Orlov

I've just replied to the ticket.

This was a new installation

I only changed it for the forums I have provided support with my whole username

here is part of the error in the email returned incase anyone else has any ideas /home/user/public_html/my/index.php: line 1: ?php: No such file or directory /home/user/public_html/my/index.php: line 2: /*: No such file or directory /home/user/public_html/my/index.php: line 3: /**: No such file or directory /home/user/public_html/my/index.php: line 4: access-logs: command not found /home/user/public_html/my/index.php: line 5: access-logs: command not found /home/user/public_html/my/index.php: line 6: access-logs: command not found /home/user/public_html/my/index.php: line 7: access-logs: command not found /home/user/public_html/my/index.php: line 8: access-logs: command not found /home/user/public_html/my/index.php: line 9: access-logs: command not found /home/user/public_html/my/index.php: line 10: access-logs: command not found /home/user/public_html/my/index.php: line 11: syntax error near unexpected token `(' /home/user/public_html/my/index.php: line 11: ` * @lastmodified $Date: 2010-10-01 13:50:08 -0700 (Fri, 01 Oct 2010) $'

opening a new support ticket paul, if you can get back to me ASAP as im wanting to migrate over to V3 within the next couple of hours.

if that does not work paul would you be willing to have a look at my installation as im getting really feed up been trying to get this working since its came out without trying to contact support until lately and its still not at all working but i am going to try that now with replacing the pipe.php file now

what I'm going to do as I've been trying for the last month with no ideas at all from the guys here and the ideas you guys have put forward as well dont seem to work im going to use a 3rd party support script which is not going to help me or my customers as they now have to remember more login details for the support desk until something does get resolved with the email pipping unless support can get it working by accessing my account and try and get this working or i may have to sell my licence and put it towards client exec when V5 comes out which is something i don't want to do as i do love besta but V2 is way out of date and is causing me moving to the V3 is the email piping. This is something down to the fact i want a single log on for my customers for billing and support which is currently unavailable

i have noticed the path does not exist plugin/support_manager/ticket_pipe/index/1/ i have noticed the /1 is in the root directory as blesta being installed in

I have followed setup both ways of setting up email pipping at http://docs.blesta.com/display/user/Support+Manager#SupportManager-EmailPiping and they dont seem to work and when i try using the IMAP option the emails dont get imported so at the moment i cant fully migrate from V2.5 due to support desk not working. Support seems to take hours to reply and i have been waiting 8 hours for a reply hence why ive come to the forum for help.

invoices would be a problem and support tickets, any plans on allowing clients to be moved between companies.

HI Guys, Currently we have a install of v3 installed and one of 2.5, the plan is to backup our v2 data base and remove any business customers we have and imput the data over to v3. Later on we are planning to have an additional company added and after restoring the V2 database and removing the customers that were migrated over to v3 is to input my business customers on a different company would that cause any conflicts in V3 when bring the customers over. We will only be doing as our business customers have a different payment terms than our home users. Regards Nathan

I cant wait either its brilliant product guys.