10RUPTiV
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Posts posted by 10RUPTiV
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Hey guys....
I think I don't understand something...
we activate prorata for services.
So let have a real example. We have a service at 10.00$ PER year. I setup a client, with this service and I have a Qte of 2 for this service. later during the term of "1 year" we change it for a Qte of 3 but before changing it for 3, when I edit the service, I already see a credit of 4$, then I change it for a Qte of 3, re-edit the service, and the credit is now at 9$.
If I change back the Qte to be 1, the credit is now 0.00$
How that's possible?!
The last closed invoice show a Qte of 2, so the client already paid for 2...
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Hey guys....
We upgrade our PHP to 5.6 last week and since that... we are having issue with mail pipe for support!
PHP crash with
(Command died with status 255: "/usr/bin/php")
any idea?
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One other think, will be to add some stuff in the header of the email to better catch the ticket ID to keep the same "thread".
We do some test and instead of have ticket hash code in the subject, we put only ticket code it's not working properly all the time!
Maybe having something in the header will be more solid!
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hey guys...
Any idea on how I can use support pro to handle email that are not defined in "department". Let say for example, a client sent me an email directly, and I would like to send it back in support. Under thunderbird I have a plugin called "Bounce/Redirect" that just send back the email to someone else without using forward or reply.
The email received by the supportpro is having a TO: original email instead of the department email.
I would like to have a department that handle all emails that are not send to a department...
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hey guys..
Is it a bug or a limitation that a plugin can't add more than 1 sub menu under Billing ?
thanks
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Hey guys...
Until now, we only have CAN currency and when I setup it at the first time, I put CAN as the default currency and I put a value of 1.0000.
Now I need to add USD too, so I create a new currency and put USD ..
I also activate the cron job to update the currency, but the value are still 1.0000 for both.
What Am I doing wrong ?
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Tyson,
found something ?
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So the invoice price is 17.22?
Thanks for the info.
Exactly
I'm using 3.6 and got the same issue in 3.5.3
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Can you provide the settings that apply to this particular service?
i.e.
- What is the service's base price (no tax, no coupon)? 14.98
- What is the level 1 tax rule that applies? 5%
- What is the level 2 tax rule that applies? 9.9750%
- Are the taxes compounded? We don't use the "cascade" option.. so it's price + tax 1 + tax 2 = total
- What is the service renewal price that is shown under the Term column for the service? 15.73 (that's price + taxe 1)
- Has an invoice been created for this service in its full price, including both taxes? If so, what pricing is shown on the invoice (i.e. sub total, tax rule 1, tax rule 2, total)? Invoice are perfect, total is price + tax1 + tax2
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Hi Tyson,
Yeah talking about that. Currently we have 2 taxes here... and the price 1 month @ 25.00$ only include the FIRST taxe... not the second one!
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Hi,
I think I found a little bug.
In the client view page, where you can see the services for a client, it give you the name, term, date and price. The problem is, the price is displayed using 1 taxes only, not all the taxes...
I think, that this price should be BEFORE any taxes...
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That's my problem.... not sure how to do that with the universal module to have 1 product with multiple choice...
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Hey guys...
Currently we have 2 products, one for .COM and another one for .QUEBEC TLD. For the moment, our pricing is the same for all other TLD except .QUEBEC, so we need to choose between 2 products.
But now, we have diff. prices for some other TLD, need to know if I really need to create one product per TLD or I can create a "super" product that will have all TLD pricing as an options ?
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Hey guys...
Anyone know exactly what is the core function of blesta that send the invoice due ?
it's probably not $this->InvoiceDelivery->deliverInvoices
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Is it normal that from 3.4.something to 3.5.3 I have no plugin to update inside the Plugin page ?
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Well, that's good! What version were you running?
3.4.something
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Just upgrade to latest 3.5.3 and no more issue.... very strange!
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I will try to update Blesta to latest version tonight and check again... maybe an old bug in our version!
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I also just do a test...
Create a new field.... works!
Delete that new test field. ... FAILED, it delete the first one too!
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I try with a different browser that I use only to "test" and debug that have no auto complete, no cache, no config... and got the same issue!
I edit a custom field with a dropdown value and I got a text box when I edit!
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Hey guys...
don't know since when, as I don't edit my custom field often! But this morning, need to have some additionnal value in on custom field, but when I try to edit a custom field, it always display the content of the first custom field... no matter which one I "edit" , it show me the first one!
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Hey guys...
We are looking for a Blesta dev, that have time to work on project... we have 2 plugins that need some debug and we would need to add 4-5 new features in theses plugins...
Anyone want to have some fun... ?
And of course, we pay
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Ok seriously guys.....shame on me!
Just remember we setup a development environment 2 months ago and I change that all emails are not send out to real clients but I forget the auto-debit in dev. using production data!
Sorry sorry sorry
NOTE: I just change our key for stripe in dev to use the test key!
Universal Module - Generic With Qte.
in Support
Posted
yeah just when managing service.... but why if I add 1 to the qte, to go from 2 to 3, it's not creating an invoice but instead it's increasing the value of the credit....