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SimWhite

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Posts posted by SimWhite

  9. Text At Boxes

    in Support

    Posted

    Sorry for English, but I don't mean to change "Order summary" text. I mean on screenshot we see description as "Quad Core i5-760 (server.myhostname.com)", but I see doubled package name as at attach. Where can I set second small text field?

     

    post-9776-0-11869300-1399411950_thumb.pn

  14. Russian Payment Systems

    in Feature Requests

    Posted

    Talking about WebMoney, there are some different interfaces, the simplest of them is here and here is the list all of them. The second most popular of the Russian gateway is Yandex.Money (link goes to an API). Also there is an aggregator of all major payment systems in Russia - Robokassa (link goes to an API as well) it is support WebMoney, QIWI, Yandex.Money, Visa/Mastercard and so on in one interface.

  16. [Plugin] Support Manager Pro - Tickets Delete, Merge, Spam, Multiple Tickets.

    in Contribute

    Posted

    I'm just now install Support Manager Pro and disable default Support Manager, but I see it at main menu. There is two Support Managers: old and a new one. When I click on old I receive en error:

    SQLSTATE[42S02]: Base table or view not found: 1146 Table 'blesta.support_staff_departments' doesn't exist on line 124 in /var/www/bla-bla-bla/lib/model.php 

Printing Stack Trace:
#0 /var/www/bla-bla-bla/lib/model.php(124): PDOStatement->execute(Array)
#1 /var/www/bla-bla-bla/components/record/record.php(675): Model->query('SELECT `support...', Array)
#2 /var/www/bla-bla-bla/plugins/support_manager/models/support_manager_tickets.php(729): Record->fetchAll()
#3 /var/www/bla-bla-bla/plugins/support_manager/models/support_manager_tickets.php(332): SupportManagerTickets->getStaffDepartments('1')
#4 /var/www/bla-bla-bla/plugins/support_manager/controllers/admin_tickets.php(62): SupportManagerTickets->getStatusCount('open', '1')
#5 /var/www/bla-bla-bla/lib/dispatcher.php(121): AdminTickets->index()
#6 /var/www/bla-bla-bla/index.php(21): Dispatcher::dispatch('/admin/plugin/s...')
#7 {main}

    How can I fix it and remove this menu section?

     

    UPD: I'm really sorry, it was a cache.

  21. Implement Libapache2-Mod-Xsendfile Support For Download Plugin

    in Feature Requests

    Posted

    There is a problem when downloading large files. Because it all depends on the parameter max_execution_time in php.ini, the user may experience problems with break connection while downloading a file. To solve this problem, there is a module for the web server libapache2-mod-xsendfile which allows control of downloads directly by webserver bypassing PHP. Inside the application we need to use some additional headers like: header("X-Sendfile: $filename");.

    Here is an example: http://www.jasny.net/articles/how-i-php-x-sendfile/

    Here is author web page: https://tn123.org/mod_xsendfile/

    I'm asking for implement this feature into Download Plugin.

  22. Renaming Packages And Change Pricing

    in Bugs

    Posted

    1. Create Product named "Product" at Universal Module.
    Label: Test
    Name: test
    Type: Select
    Required: Yes
    Encrypt: No
    Values: 1:some|2:thing|3:here

    2. Create Package.
    Name: Package
    Status: Active
    Quantity: Unlimited
    Module: Universal Module
    Product: Product
    Test: some
    Pricing: term inactive, period one time, currency EUR, price 0.99, setup and cancel fee 0.00, no tax and cancel checkboxes.
    Group: Group

    3. Add file into Download plugin.
    Must be logged in
    Available to Client Groups is off
    Available to Packages is on
    Selected Packages: Package

    Next, client bought this package and download file created at step three. After that I tried to change price of this package and receive an error mentioned above. Also I tried to change period from one time to recurring - everything is going well, but when select "one time" I receive an error again. As I have already mention, CORE-1056 is already was installed.

  24. Non-English Encoding At Email Logs

    in Bugs

    Posted

    What are the steps to duplicate this issue? Does it only occur with emails sent from the Support Manager? Does this only occur with the body text, or with the subject/html as well? Does this also occur in the client mail log?

    I have not checked the other emails yet. Message body and subject are normal, incorrectly displayed only at logs section.

    Steps to reproduce:

    1. Create a support request from /client/plugin/support_manager/client_tickets/add/1 in Russian for example. (bottom line at screenshot, everything is OK)

    2. Write a response to the user via /admin/plugin/support_manager/admin_tickets/reply/1/ in Russian. (top line at screenshot, non-readable)

    3. Results https://dl.dropboxusercontent.com/u/2332741/Screenshots/1u1K332S6e335O.png

     

    As for the other issue, the ticket hash code is required to reply to a ticket via email. If it does not match, a bounce is sent because the reply could not be added. A bounce may also be sent if the support department does not allow tickets from non-clients, and the person sending the email is not a client. If you remove the hash code altogether, a new ticket will be created instead.

    I understand how it works and understand settings. I mean if message contains full subject like "Update to Ticket #2873028 -91d8-" system does not recognized it, but if subject contains only ticket number like "Update to Ticket #2873028" everything is going well. I don't understand, but today it is working fine. Hmmm.. I'm using different email client today. Yesterday I use Airmail for testing, today I use Roundcube webmail.

    I remembered that the same problem was when I wrote a request to Eric. Letters come with answers "Support Request Failed" and I also used AirMail.

  25. Non-English Encoding At Email Logs

    in Bugs

    Posted

    There is a problem at email logs with email contains non-english encoding.

    Path: /admin/tools/logs/email/
    OS: Debian
    Blesta: 3.1.1
    PHP: 5.4.4
    MySQL: 5.5.35
    Screenshot: http://dl.dropbox.com/u/2332741/Screenshots/tgys8qwk27lz.png

    And another one problem with emails. When system generate email for client it use subject like "Update to Ticket #2873028 -91d8-", when client replied for this email, system can't find ticket number and send to client email "Support Request Failed", but if client delete "-91d8-" from email subject when replying everything is going well. How to fix it?

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