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I've been at this for about 3 days no lie here okay for those of you who love challenges you're gonna love this. What I've tried First permission on pipe.php tried 777, 755 location: blesta/plugins/support_manager I added the cron jobs within cpanel I tried the following (Note I looked on topics and and the KB) |/usr/local/bin/php /home/user/public_html/plugins/support_manager/pipe.php (I did change the username I don't feel like sharing my username) |/usr/local/bin/php -q /home/user/public_html/plugins/support_manager/pipe.php (I did change the username) /home/user/public_html/plugins/support_manager/pipe.php (I did change the username) /home/user/public_html/index.php plugin/support_manager/ticket_pipe/index/1 |/usr/local/bin/php -q /home/user/public_html/index.php plugin/support_manager/ticket_pipe/index/1 So far the email replies I've gotten This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: pipe to |/home/acoolusername/public_html/blesta/plugins/support_manager/pipe.php generated by support@acooldomain.com local delivery failed The following text was generated during the delivery attempt: ------ pipe to |/home/acoolusername/public_html/blesta/plugins/support_manager/pipe.php generated by support@acooldomain.com------ /home/acoolusername1/public_html/blesta/plugins/support_manager/pipe.php: line 1: ?php: No such file or directory /home/acoolusername1/public_html/blesta/plugins/support_manager/pipe.php: line 2: /**: No such file or directory /home/acoolusername1/public_html/blesta/plugins/support_manager/pipe.php: line 3: access-logs: command not found /home/acoolusername1/public_html/blesta/plugins/support_manager/pipe.php: line 4: access-logs: command not found /home/acoolusername1/public_html/blesta/plugins/support_manager/pipe.php: line 5: access-logs: command not found /home/acoolusername1/public_html/blesta/plugins/support_manager/pipe.php: line 6: access-logs/: Is a directory /home/acoolusername1/public_html/blesta/plugins/support_manager/pipe.php: line 7: =: command not found /home/acoolusername1/public_html/blesta/plugins/support_manager/pipe.php: line 9: try: command not found /home/acoolusername1/public_html/blesta/plugins/support_manager/pipe.php: line 10: syntax error near unexpected token `newline' /home/acoolusername1/public_html/blesta/plugins/support_manager/pipe.php: line 10: ` include(' so I puzzled I've piped other scripts even this one years ago it worked well i have no idea what I'm doing wrong here.