turner2f Posted October 30, 2017 Report Share Posted October 30, 2017 TWO USEFUL TIPS: 1) - If you STILL see a two (2) Support Ticket widgets on the client dashboard you probably have the "User Manager Add-Ons" plugin installed and need to "disable" it. ===============2) - If you want to dynamically connect your Admin Dashboard to read and display and URL link the ticket counter for the "Support Manager PRO" plugin... - You will need to open plugins/system_overview/controllers/admin_main.php- Change... $this->uses(['SupportManager.SupportManagerTickets']); $value = $this->SupportManagerTickets->getListCount('open'); $url = $this->base_uri . 'plugin/support_manager/admin_tickets/'; $icon = 'fa-ticket'; break; - To... //The 3 lines of codes below allows the admin to see how many tickets are open and also gives a link to the Admin ticket page. $this->uses(['SupportManagerpro.SupportManagerproTickets']); $value = $this->SupportManagerproTickets->getListCount('open') $url = $this->base_uri . 'plugin/support_managerpro/admin_tickets/'; $icon = 'fa-ticket'; break; PauloV 1 Quote Link to comment Share on other sites More sharing options...
Beav Posted October 31, 2017 Report Share Posted October 31, 2017 12 hours ago, turner2f said: TWO USEFUL TIPS: 1) - If you STILL see a two (2) Support Ticket widgets on the client dashboard you probably have the "User Manager Add-Ons" plugin installed and need to "disable" it. ===============2) - If you want to dynamically connect your Admin Dashboard to read and display and URL link the ticket counter for the "Support Manager PRO" plugin... - You will need to open plugins/system_overview/controllers/admin_main.php- Change... $this->uses(['SupportManager.SupportManagerTickets']); $value = $this->SupportManagerTickets->getListCount('open'); $url = $this->base_uri . 'plugin/support_manager/admin_tickets/'; $icon = 'fa-ticket'; break; - To... //The 3 lines of codes below allows the admin to see how many tickets are open and also gives a link to the Admin ticket page. $this->uses(['SupportManagerpro.SupportManagerproTickets']); $value = $this->SupportManagerproTickets->getListCount('open') $url = $this->base_uri . 'plugin/support_managerpro/admin_tickets/'; $icon = 'fa-ticket'; break; Also make sure the line above shows isInstalled('support_managerpro' also you may wish to make value 'open' + ''awaiting_reply' + 'in_progress' as supportmanagerpro has more status than default support manager which is just open/closed. Quote Link to comment Share on other sites More sharing options...
Ziaur Rashid Posted October 31, 2017 Report Share Posted October 31, 2017 Hi, From admin panel, I can't see any report state change option like in progress, closed etc. And in client side how to add in progress, replied option with counter? @gosuhost Quote Link to comment Share on other sites More sharing options...
Beav Posted November 1, 2017 Report Share Posted November 1, 2017 12 hours ago, Nextop Host said: Hi, From admin panel, I can't see any report state change option like in progress, closed etc. And in client side how to add in progress, replied option with counter? @gosuhost $this->client_id = $this->Session->read("blesta_client_id"); $this->uses(["SupportManagerpro.SupportManagerproTickets"]); $open = $this->SupportManagerproTickets->getStatusCount("open", null, $this->client_id); $in_progress = $this->SupportManagerproTickets->getStatusCount("in_progress", null, $this->client_id); $await_reply = $this->SupportManagerproTickets->getStatusCount("awaiting_reply", null, $this->client_id); $response = $open + $in_progress + $await_reply; render this as AJax to your div on client side. I think this is what your after and im not understanding what you mean from admin panel, he was adding a counter to the system overview widget. the post above yours shows how to accomplish this Quote Link to comment Share on other sites More sharing options...
Ziaur Rashid Posted November 2, 2017 Report Share Posted November 2, 2017 @gosuhost thanks for your reply. I have uninstalled old support manager, but it still available at menu list for both admin & client panel. How can I remove this? Quote Link to comment Share on other sites More sharing options...
Beav Posted November 2, 2017 Report Share Posted November 2, 2017 try to clear your cache and also check your /cache/ folder and delete folder 1 if its in there. Quote Link to comment Share on other sites More sharing options...
Ziaur Rashid Posted November 2, 2017 Report Share Posted November 2, 2017 17 hours ago, gosuhost said: try to clear your cache and also check your /cache/ folder and delete folder 1 if its in there. Thanks bro! How to change a ticket state like from open to in progress/spam from admin panel? Would you mind to help me make counter on client portal? I've uploaded client_data plugin but can't figure out the working process. Quote Link to comment Share on other sites More sharing options...
Laflecha Posted November 6, 2017 Report Share Posted November 6, 2017 The plugin still has problems when creating a ticket from the administration area. The ticket disappears and only the client assigned to the ticket can see it. Another error in the customer response process if the staff assigned to the ticket changes the assigned department The ticket disappears. If someone has the plugin running 100% please upload the link Quote Link to comment Share on other sites More sharing options...
turner2f Posted November 6, 2017 Report Share Posted November 6, 2017 Working fine. Are you using PHP 7.0 ? Quote Link to comment Share on other sites More sharing options...
Laflecha Posted November 6, 2017 Report Share Posted November 6, 2017 pho 5.6 Quote Link to comment Share on other sites More sharing options...
turner2f Posted November 6, 2017 Report Share Posted November 6, 2017 Try PHP 7.0 And at least Blesta v4.0.1 Quote Link to comment Share on other sites More sharing options...
10RUPTiV Posted January 29, 2018 Report Share Posted January 29, 2018 Anyone, by chance, create the language pack in fr_fr for this one? Quote Link to comment Share on other sites More sharing options...
PauloV Posted February 12, 2018 Author Report Share Posted February 12, 2018 Hello blestars Update coming soon in a link near you... PG13 lol Quote Link to comment Share on other sites More sharing options...
10RUPTiV Posted February 12, 2018 Report Share Posted February 12, 2018 With any new feature or just "compliant" with Blesta 4 ? Quote Link to comment Share on other sites More sharing options...
WebhostingNZ.com Posted February 12, 2018 Report Share Posted February 12, 2018 Any chance you'd be able to add in an option for all brands to show in the one support desk? It's not to hard to do in the coding PM me if you like I have it hacked in for my personal copy. Quote Link to comment Share on other sites More sharing options...
PauloV Posted February 13, 2018 Author Report Share Posted February 13, 2018 Hello 4 hours ago, PointPubMedia said: With any new feature or just "compliant" with Blesta 4 ? I will make from scratch the new update and i like to add two important features 1- Import from Support Manager 2- Revert to Support Manager Maybe I will add more option 34 minutes ago, WebhostingNZ.com said: Any chance you'd be able to add in an option for all brands to show in the one support desk? It's not to hard to do in the coding PM me if you like I have it hacked in for my personal copy. Sure, if you could send me the modifications I can add on this update Beav 1 Quote Link to comment Share on other sites More sharing options...
turner2f Posted February 13, 2018 Report Share Posted February 13, 2018 Welcome back Paulo V. One significant suggestion would be for a WYSIWYG to be integrated into the Support Ticket like... - Tiny MCE - CKEditor I believe Blesta already has CKEditor built in. Would be great if it could be used for the Support Manager Pro plugin PauloV 1 Quote Link to comment Share on other sites More sharing options...
turner2f Posted February 13, 2018 Report Share Posted February 13, 2018 2ND Suggestion: https://www.blesta.com/forums/index.php?/topic/10945-is-there-a-way-to-only-send-ticket-response-to-the-contact-that-submitted-it/ AND... https://www.blesta.com/forums/index.php?/topic/10737-reply-support-tickets-to-a-sub-account-email-get-sent-to-the-primarys-email-too/&do=findComment&comment=56848 PauloV 1 Quote Link to comment Share on other sites More sharing options...
PauloV Posted February 13, 2018 Author Report Share Posted February 13, 2018 @turner2f thanks for the sugestions I will put in the todo list Quote Link to comment Share on other sites More sharing options...
PauloV Posted February 28, 2018 Author Report Share Posted February 28, 2018 Hello to all Just one more week to release the update to Support Manager Pro After the update I will add the option to be able to migrate to "Support Manager", and also an option to migrate from "Support Manager" to "Support Manager Pro" so in the future for blesta clients be able to continue using the oficial Plugin witout loosing most of the data (maybe only loosing custum fields and service id relation). Stay tune eheh MineHarvest66 and Joseph H 1 1 Quote Link to comment Share on other sites More sharing options...
10RUPTiV Posted February 28, 2018 Report Share Posted February 28, 2018 Is it only me... or in supportpro, the automatic email sent to the staff is not working... Our clients receiving the auto-reply fine... but no emails are sent to staff about a new ticket/reply.... Quote Link to comment Share on other sites More sharing options...
PauloV Posted February 28, 2018 Author Report Share Posted February 28, 2018 2 minutes ago, PointPubMedia said: Is it only me... or in supportpro, the automatic email sent to the staff is not working... Our clients receiving the auto-reply fine... but no emails are sent to staff about a new ticket/reply.... Hello What version of blesta are you using? Can you check your exim logs? Regards, Quote Link to comment Share on other sites More sharing options...
10RUPTiV Posted February 28, 2018 Report Share Posted February 28, 2018 We are using 4.x latest version and got the same issue before with 3.6... We are having this issue since a while... and I have nothing in the smtp log. Looks like the "function" is never triggered! Quote Link to comment Share on other sites More sharing options...
turner2f Posted February 28, 2018 Report Share Posted February 28, 2018 Thank you sir. Will this work with PHP 7.0 + And Blesta 4.1 + Quote Link to comment Share on other sites More sharing options...
PauloV Posted February 28, 2018 Author Report Share Posted February 28, 2018 2 hours ago, turner2f said: Thank you sir. Will this work with PHP 7.0 + And Blesta 4.1 + yes Quote Link to comment Share on other sites More sharing options...
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