Paul

The backup uses the mysqldump binary, which must exist on your system. If you have SSH access, you can type "whereis mysqldump" to see if it exists. While Blesta may be able to make the SFTP connection successfully, it may not be able to generate the backup file if mysqldump is not available.

The email and the user for the support department are different. Email can only be imported to the department if the TO address matches that of the department email. Since you're authenticating with Google using a different address, I wonder if this might be part of the issue. If the ticket import is stalling there may be other issues. Please ensure that the mailparse pecl extension is installed. Also, you could disable your cron job, wait 5 minutes, email the ticket address, and then run the cron manually under Settings > System > Automation. This won't work if the task is still hung (spinning icon under Settings > Company > Automation). This should show you the ticket cron output. If it seems to stall, or still doesn't work and the task shows that it is locked, try enabling error reporting and running the cron again (after at least 5 minutes). To enable error reporting, edit /config/blesta.php and change Configure::errorReporting(0); to Configure::errorReporting(-1);

Actually, that about sums it up. (Check out that happy face in our logo) Though I originally came across the name "Blesta" using a random word generator. We wanted a unique name that we could build a brand around. blesta.com was available when I came across the name and it went on my short list. A few days later I went to register the domain and it was taken . I went through hundreds of more names and didn't like any of them, and for a kick I did a whois on blesta.com again. It was available! Someone bought the domain, and then returned it during the grace period. I had never seen that happen before or since. It was meant to be!

Awesome! Let us know what you think of the Multicraft module, we appreciate your feedback! And, thanks for using Blesta!

I think there may be a plugin for IP Board to tag threads in that way, but I don't remember what it was called. The only tags we can put on there currently, I believe, is the "Answered" tag when a post is marked as "Solved". If we could also add other statuses for feature requests, I could see that being beneficial. The alternative is for us to modify the thread title and add something like this, but that's not ideal.

The service creation email has a tag, {package.email_html} for HTML and {package.email_text} for TXT. Do you see these in yours? These tags get replaced with your Package welcome email HTML and TXT content.

All of those tags should be good, you mentioned that the service creation template was disabled though. That template must be enabled for the welcome email to be delivered.

Are other emails being sent? Was the VPS actually provisioned? The most common problem is the use of an invalid tag in the package welcome email. Would you mind posting the content of your Package Welcome email content? (Both HTML and Text sections) as well as your Service Creation email template (Settings > Company > Emails) if you modified that one.

Updating a package does not affect the services. Which "server" a service uses is attached to a module row for that module. If you are using cPanel, you can change the server by putting the old server and new server in the same Server Group (Settings > Company > Modules > cPanel > Manage). Then, go to Manage the service on their client profile page. A drop down menu will appear. Change it from the old to the new server and save. This will not migrate their site, just update Blesta so that API calls are made to the proper server.

Are you interested in hiding Payment Accounts from clients when Credit Card and ACH are both disabled? (From my previous post)

Thank you for your interest. An affiliate plugin should follow the mass mailer plugin. I don't have an ETA yet, but your feedback helps.

If you are using recaptcha or are you a human, you may have the wrong credentials in there as there is an error on the page. Both of these order forms look like they are of the type "Registration", which simply allows a user to register for an account. To sell your packages, select a different order type such as "General". Then, select a template below that, try "Wizard List", then under the Package Groups section make sure you have one or more package groups, that contain the packages you want to offer selected on the left side of the multi-select box. Be sure to select which currencies you are accepting, and which gateways as well. That should result in an order page that has your products listed on it. From there, play around with different templates until you find one you like best.

I believe so, with the PHP 5.5 hotfix included in the distro. 3 files to overwrite in the hotfix, works with PHP 5.4, 5.5, and I believe 5.6. If you have any trouble with 5.6 with the hotfix please let us know.

If you want to give me access, I'm happy to take a look at it. But I have a feeling you've already made up your mind. Best of luck to you, whichever way you go.

If anyone has changed the module to allow the CSR and other details be submitted post-order, and would like to submit the changes to us for review and inclusion in Blesta let me know. We will need rights to the code, but will maintain it going forward.

We made the decision to use mailparse because it solves a lot of issues with working with email messages that other implementations skim over. The email issue seems server related. If it works on your dev server, but not your live server it's hard to label it a bug in the software. These kinds of issues usually turn out to be something silly that was overlooked.

When you purchase a license, you'll get a new license key. Then, just update it under Settings > System > General > License Key. This is the same regardless of who you purchase your license through. If the license has already expired, when you try to login it will prompt you to enter a new key. Licenses are locked to the hostname, IP and install directory. So, if you install at billing.domain.com, it will be locked to that location. However, you can re-issue your license anytime if you decide to move it.

Is there still a lot of interest in FraudRecord after the latest security issues with them? Someone from FraudTrackr.com reached out to me today, and they appear to offer a competing service to FR.

Your settings look good, SMTP, TLS, smtp.mandrillapp.com, port 587. Make sure port 587 EGRESS is open at your firewall, and double check your user/pass.

Blesta should be on its own database, and does not utilize table prefixes. I can't remember if the installer checks that there are no tables before proceeding, but you don't want to risk having other tables with the same name. If your hosting company severely limits the number of MySQL databases you get, you should ask for more, or consider switching to another hosting provider.

As Mike mentioned, completely separate. You could have the support manager installed on one company, but not another. You could have staff be able to access support for 1 company but not another, or both, or have different roles and permissions in each company. There have been a couple requests for the ability for support to see all tickets across all companies in a single view, and it's something we are considering as an option.

Does the logo and background image work properly? Last time we tried to upgrade TCPDF I believe it broke the background image, logo, or both, among other issues.

Is your .htaccess file present, are you using mod_rewrite for fancy URLs? ie /admin/login instead of /index.php/admin/login? I didn't read back super far, but this could cause a 404 error.

I would be curious what version of PHP and MySQL or MariaDB you are using and if you have any custom configuration for MySQL. That error usually indicates that MySQL crashed, which is unusual and may be evidence of a bigger problem.

I've seen support teams use Tumblr for status updates on outages that are being worked on. It's manual, but hosted by Tumblr and easy to update.