Paul

A feature request would be great. Please provide as much detail as possible, including how a Tax ID is determined to be valid. (API lookup with VAT?)

It seems to me if someone provides a fake address to avoid paying VAT, then they are the ones who are committing tax fraud. This makes EU businesses into detectives. Anyway, very good suggestions @naja7host!

The pending service should be deleted first. The way pending services are activated is when nothing is due for them, voiding an invoice results in nothing due. But, you make a good point, it would be ideal if when voiding an invoice you'd get a confirmation that there are pending services.

I can't say it will be available in 3.5, what I can say is an affiliate plugin and a mass mailer plugin are very high on the todo list for upcoming plugins.

I'm not sure exactly what you mean about not having a master solusvm module, can you clarify? The module does support reboot/shutdown controls and more, and can auto provision VMs as well. If the VMs are already active, you can set up the service and uncheck the "Use Module" option, then edit the service under the "Manage" link as an admin, and set the Virtual Server ID to match what's in SolusVM to link them up, and allow the client to perform actions on the VM. The module is going to get some love in 3.5 also, with additional functionality.

So only staff with permissions can override service prices?

That's interesting. Try installing manually, I believe you can then import the existing install into Softaculous so that Softaculous can upgrade it for future releases. Install docs are here - http://docs.blesta.com/display/user/Installing+Blesta

Under Support -> Staff, your user should be added. If it's not, click Add Staff and select yourself. Under Settings while editing your account here, you can check which priority tickets you want to get the emails for. These will go to your email address as saved under My Info, and you can also select Mobile Ticket emails which will go to your mobile email set in My Info.

Make sure your server meets the system requirements listed here: http://docs.blesta.com/display/user/Requirements You could also try to manually install Blesta, but my guess is if Softaculous fails to install it, that it may not meet the minimum requirements, or there is an issue with Softaculous. The Blesta installer will check system requirements and display any missing dependencies.

Larry, are you sure it's not being cached? The instructions look like it has you make a CSS change, so it may be possible that you've done things correctly but it's being cached. That's just my guess anyway, maybe it is broken?

Domain documentation is incomplete, and much of it will be changing when the domain registrar plugin is released. We are happy to answer any questions you have in the meantime.

NEW database for new v3 install. Keep your 2.5.4 database in tact as-is, it will be required to do the migration once v3 is installed. You'll need the key from your 2.5.4 config file, and the database details to do the import.

You can't upgrade via Softaculous from 2.5 because 2.5 cannot be upgraded only migrated to v3. Just verify the following 1. Your install must be 2.5.4. If it's not 2.5.4, then you need to upgrade to 2.5.4 first. 2. The migrator needs information from your config file, and access to your database. So, you can move your 2.5.4 install into another directory, and use Softaculous to install 3.3 in that directory, then perform the migration via the steps here - http://docs.blesta.com/display/user/Migrating+to+Blesta

There may be an error just prior to trying to render the PDF invoice, or something else. Try enabling error reporting and see if any errors are displayed. To enable error reporting, edit /config/blesta.php and change Configure::errorReporting(0); to Configure::errorReporting(-1);

We have plans to rate limit provision requests, such that if it fails so many times it stops attempting to provision the service. This would be a good time to add an email alert, or an alert in the admin area. CORE-901

Does the cron log show that the service was successfully created via the API? If so, was it? Something doesn't sound right.

When you approved the order, did the service become a "Pending" service? Has the invoice been paid? If the invoice is paid, and the service is a pending service, it should be activated by cron. If it isn't check the module log under Tools > Logs > Module.

USD must be in use by another merchant gateway. A currency can only be assigned to one merchant gateway at a time, you should be able to check it if you disable the other merchant gateway that is using USD.

We don't have plans at the moment for an unlimited addon company version for a few reasons.. The hostname is added to the license for each addon company, so that it will pass license validation. A very large number of these could be problematic with licensing by increasing the time required to validate. A large number of addon companies could result in performance issues. Automation tasks are not multi-threaded across companies. Blesta isn't licensed for SaaS, which is the only reason I can think of that unlimited addon companies would be desired. That doesn't mean we wouldn't consider a bulk discount for x number of addon companies. If you need more than 5 or 10, email me at sales.

I'm not familiar with SolusVM's reseller features either, but the more I think about this the more I think that Blesta could handle all of it anyway. VPSs can be created/destroyed through Blesta, resource limits for "resellers" set within the module and selected for the package, etc. A customer would order a reseller plan that comes with a predefined set of resources. They manage the reseller plan in Blesta, where they can create and destroy VPSs within those limits. I dunno, I'm open to the idea.. it's certainly a feature that has been highly requested by those looking for OnApp support, though selling resources in this way may be more prevalent with OnApp.

For the support manager? Plugins can render widgets on the client dashboard, though our Support Manager does not currently. See http://docs.blesta.com/display/dev/Plugin+Actions

Yup, we don't have an importer for the other direction.. not much demand for that. Your best bet is to contact them directly. We are planning a TCAdmin module, but have been pretty slammed, so it's just a matter of time.

How is their pricing?

Client/Contact 2FA will use the QR code method. We recommend using the Google Authenticator app for Android/IOS. This keeps it simple for clients, it's free TOTP, easy to set up, difficult to get locked out. The 2FA requests a token before it will be saved.

That's the best way to do it for just changing the footer. If you need to change a lot more, then you can clone the client template directory (bootstrap) and select the new one for the new company under Settings > Company > Look and Feel > Template. If you do this, keep in mind that you'll need to manually merge any changes when upgrading.