Paul

Oh, so you want people to reply to tickets via email but not open them via email? Currently the system doesn't work that way, though I imagine you could have someone modify the support manager for that purpose.

Generally yes, but this is not always the case because +1 month isn't always the same day the next month. Consider a service that was added on Jan 31, there is no Feb 31. The renew date is moved forward when a service is invoiced.. so, the invoice in your case will always be generated 2 days before the next renew date, and due on the renew date, and then the renew date will be pushed forward +1 month, or whatever the term and period designate. Yes, 7 days after the invoice is due per your setting.

Nothing official, and I'm not aware of any 3rd party extensions. What level of integration are you looking for? You can export transaction data from Blesta in CSV format which you may be able to import into Quickbooks.

Per https://docs.blesta.com/display/user/License+Manager a status of "unknown" means the license data does not exist or is corrupt. Regarding RSA keys, those should be generated for each license that is created within Blesta. I'm assuming you've installed both the License Manager plugin and License Module and have create a Package using the license module, and added a service with the Package? In which case, there should be a public key that can be fetched.

There's a new Facebook group for Blesta at https://www.facebook.com/groups/1247599081998754/members/ Consider joining, and inviting others who use or are considering using Blesta.

Did you remove the email forwarder on your server that directs output to pipe.php? You can use whatever address you want for each department, it should just be unique. Since you aren't expecting any inbound email from those addresses, they shouldn't be forwarded into the system. If you want to send a bounce-response, you could configure your email server to set an auto responder with a message.

If services are suspended a day before the invoice is due, when are they suppose to be suspended? On the same day they are due? That's the earliest setting I believe. If so, it may be a UTC date conversion issue, where your cron happens to run at a time where it is seen as the same day. We've made some changes to the way dates are handled in v4, to correct similar issues. I'd suggest testing on v4 to see if it's an issue there. If you're suspending on the "same day" the invoice is due, I suggest moving that value out by 1 day, which should accomplish what you're after for the moment.

For the department, select None for Email Handling. The email template "Ticket Bounce" is sent when a ticket cannot be opened, but this assumes the response would be processed by Blesta at all. So, I'd probably suggest a no-reply@ address, and make that clear in your email templates that tickets must be updated via the UI.

Does it default to 'G' when visiting that link sometimes, or only in the support manager? If it's a 'G', check the image link and see if it's the same. If it is, then maybe a caching issue, or issue with Gravatar.

"Invoice Days Before Renewal"

Not sure how that could happen. Either it was manually changed, or your database crash affected this somehow? Odd. That would explain the suspension though, if that was the one. Invoice due dates are a company and client group setting. Check your client group to make sure that it's not overwriting the option with 2 days.

I think he means to check the source code of the page and see what the link to the image is, copy that, and paste it into your address bar. For example, mine looks like this: https://www.gravatar.com/avatar/27f1f6277c691326bea57281bca8e0a1?s=120

Are you using the cPanel module or the Universal module? Universal module product service fields would not be visible to the cPanel module and vice-versa. The Universal module product service fields would be available to the Universal module, and can be emailed to you, or submitted via an external API depending on how you have that product configured. Not sure I understand exactly what you're trying to accomplish though.

Unfortunately there is not a log of all service status changes, so producing your own log as you suggested would be the way to go. It would be good to maintain this history within Blesta, so a feature request would be welcome.

Https://docs.blesta.com/display/user/Multicraft#Multicraft-InstallingMulticraft See "Dedicated IP Address" section. Also note, that version 4 contains an updated Multicraft module with better handling for the IP + default port. If you have a trial license and want to upgrade your test to Blesta 4.0.0 BETA 5, email sales @ and we'll get a copy to you so you can try the updated Multicraft module.

A service with a scheduled cancellation date should not renew if the cancellation date is the same as the next renew date or sooner. No invoices are voided at the time of cancellation, but no invoice should be generated for the next term if it's scheduled for cancellation. The auto cancel plugin scheduled cancellations, and the system performs them. So, it may depend on how you have it configured.

I couldn't find it, so I created CORE-2347.

Do you get an error or anything? What are you trying to do exactly? Is 12.5 their Onyx version? I've heard some report that it works when selecting the latest 11.x in the Blesta module.

It is possible yes. Public model methods in Blesta are available via the API, including those for extensions. See https://docs.blesta.com/display/dev/API for the API docs. You may be interested in the blesta_sdk for working with the API. It's available at https://github.com/phillipsdata/blesta_sdk

I just got an email from Maxmind asking their users to change their passwords. Maxmind wasn't on this list (https://github.com/pirate/sites-using-cloudflare).

BitPay just sent out an email saying, "We do not and did not use the main Cloudflare feature which had the security flaw, and we believe that no BitPay or Bitpay user data was compromised." Saw #CloudBleed trending on twitter this morning, looks like you were way ahead of it. Thanks for the post! We don't use Cloudflare for anything to do with Blesta, though plenty do in the industry. Pretty huge deal.

If the client updates the ticket and closes it at the same time an email is sent. If they close it without adding a reply, then no email is sent. If you want there to be, there's a replace to request things.

Wow, that's really great. Yes, similar to that.

I saw that yeah. I wonder what will be changing, if anything. Will they be consolidating brands, or keep them separate?

Do you have a screenshot of that? It sounds similar, but I wasn't aware that module allowed you to disable certain management features.