Ribbons

Thank you very much for the response! I'm really excited for the 3.2 release. I'll take a look at the documentation and tags.

Strangely enough, commenting out RewriteCond %{HTTPS} !=on and leaving RewriteCond %{SERVER_PORT} 80 in does work. Should I keep that line commented out?

I'm going to try your suggestions and update with what breaks / helps. Hello, I've made all the changes you suggested with success except the following: Removing RewriteCond %{SERVER_PORT} 80 broke the site. All changes have been made to match the original except keeping that condition in place.

I think I fixed it by accident to be honest. I seemed to have fixed it with the following: ######################################################## # package: minPHP # filename: .htaccess ######################################################## <Files ~ "\.(pdt)$"> order deny,allow deny from all </Files> # Protect against Clickjacking Header append X-Frame-Options "SAMEORIGIN" RewriteEngine on # Force HTTPS RewriteCond %{SERVER_PORT} 80 RewriteCond %{HTTPS} !=on RewriteRule ^(.*)$ https://my.hostmyheart.com/$1 [R,L] #RewriteRule ^ https://%{HTTP_HOST}%{REQUEST_URI} [R=307,NE,L] RewriteCond %{REQUEST_FILENAME} !-d RewriteCond %{REQUEST_FILENAME} !-f RewriteRule ^(.*)$ index.php RewriteCond %{REQUEST_URI} ^(.*)/install.php$ RewriteRule install.php %1/install/ [R=301,L]

An update: My hosting provider and I were able to enforce https but at the cost of breaking all the portal / login links. I've reverted back to the original unmodified .htaccess. Any further assistance would be appreciated.

Hello, back again for some assistance. I've opened up the .htaccess and uncommented the two lines to enforce https on Blesta. It results in a redirect loop. I contacted my provider, wondering if it was something on their end and not Blesta first. They were kind enough to poke at the .htaccess file for me but no such luck. Any opinions or help would be appreciated, thanks.

I realized that {ticket} isn't what I should be using but {ticket_hash_code} We're almost there! Is it supposed to send the user straight away to the login screen after ticket submission?

That's embarrassing. *blush* Okay, so it does send out emails correctly. But there's still the issue of the {ticket} value being empty on the client's email. And there's no success / fail when hitting Send on the support ticket. Just sends straight to the Login. Are these standard features?

I'm extremely new to using Blesta and don't know the nuances / ins and outs. I'm not sure if I just missed a step, or there's legitimately something wrong. I installed the Support Manager, as I want to provide support tickets. I created a "General" department, gave it the From email that I wanted, added myself as a member of the General department. Went into the Ticket Received, Ticket Responded and Ticket Responded (Mobile) and changed the emalis there to reflect the email I wanted it to send to. Support Manager is set so anyone can submit a ticket, no need to log in. So here's my problem: I logged out, went into the Support section, wrote out a test ticket and hit Send. There was no visible web confirmation that the user sent the ticket or it failed, as soon as I hit Send, it took me to the Client Login screen. The "user" got the "We received it" email right away, the variable {ticket} I used in the email didn't show any values (was left blank). The email I provided as the From email for tickets never received an email saying a ticket was opened. Furthermore, checking into the Support section, there are no open tickets.

Thank you for the speedy response. I'll ask Licensepal for the license issues.

Hello Blesta team and community, I have an interesting problem. Before Blesta released to version 3, I purchased a license from Licensepal. I received a free key to version 3. Now the problem is that I don't seem to have a login to the Blesta client panel on this site, I tried to recover the password and the system never sent me an email with said password. I'm wondering how can I log in and check for renewal or updates to my license? Thanks in advance.