[[Plugin] Support Manager Pro - Tickets Delete, Merge, Spam, Multiple Tickets.]

Just installed this plugin, thought we'd give it a try. Need this specific functionality:

 

tickets can be opened by people who are NOT yet clients. It appears this is available in this plugin, but I cannot find where to link them to in order to open that ticket?

 

Please advise.

[Retaining Customized Themes While Upgrading]

No it's not possible, because 3.1 and 3.2 structure.pdt is completely different, 3.2 client's area is built on Bootstrap 3.1.1 therefore you will need to re-do your customizations. 

 

I am upgrading from 3.2 BETA to 3.2 FINAL. I already customized everything that was simply bootstrap.

 

Just save your structure.pdt file off site. Upgrade, then re-apply the bits you customised (Top and Bottom) 

 

 

I'm not sure how you have skinned yours, but I had to do a LOT more than "just change structure.pdt". I had to edit .pdt files all over the place (including in the shopping cart area, client area, etc.). I looked at the how to you wrote last summer for editing structure.pdt and unfortunately it appears that solution is no longer the "do all" for customizing Blesta.

[Retaining Customized Themes While Upgrading]

Hello,

 

I had upgraded to the 3.2 beta a few weeks ago, and since then spent a significant amount of time editing some of the .srt and css files to get Blesta to look like my other website. I would like to upgrade to the 3.2 release that came out today, but don't want to lose all the changes that I have made. Is this possible?

 

As an aside: Blesta really should have an easier way to theme itself, it is incredibly difficult and scattered across 3 or 4 different folders to get the entire thing to look right.

 

Thanks