mydigitalcontractor

Ok this makes a little more sense but we do not use cpanel mail but google apps. Do we add a php forwarder in gmail settings on the email address or domain? Also when enabling piping in the Blesta support department settings i get this error: PHP Mailparse PECL not installed .. where can I get that and now do I install it? WHMCS is so much easier to set this up on. Not sure why with Blesta as it is a great product is so difficult to setup something so simple

I am sorry but when I login to the blesta admin I do dnot see this: Please go to Mail > Forwarders > Add Forwarder > Advanced Options » Where is this Mail? I go to settings and see Email but there is no add forwarder in there? I know this questions must sound ridiculous since what you are saying seems quite simple but I just cannot find what you are showing me Can you be even more specific on how to get to that? I can't find it.

Hello, I have worked with WHMCS quite a bit over the last 6 years and to setup email piping for tickets it is very simple. They give you a cron job in the admin that you setup and your tickets work and pipe back and forth - done. With Blesta it has not been the same. I have setup the cron job in cpanel and the tickets pipe but are delayed by like a day sometimes. I have read the documentation on it here: http://docs.blesta.com/display/user/Support+Manager#SupportManager-EmailPiping But honestly I need this "dumbed" down a bit. Where are these lines of code exactly? I don't see a etc/alias folder or anything else it is asking me to look at. Can someone give me a step by step for dummies explanation as to how to seutp the piping to work for tickets every 5 minutes? Also please tell me if I should use smtp or php for the mail routing. I have blamed this on php delays due to server spamming possibly but I am not sure if maybe I am missing something altogether. Can someone give me a 1. 2. 3. Step by step guide please? Thanks in advance!