pfmartin

Thank you for the quick response. The issue I have is that we are several techs monitoring the same helpdesk. I need to be able to add a note for another tech and have him know that he needs to take care of the ticket. How would I notify another tech that they need to do something about a ticket? As an alternative: Would it be possible to extend the funcionality of the support module so that Notes are emailed to the staff? This would be a god-send. Thank you.

Hello, I have 2 questions: 1. Are support departments supported? That is, can I separate techs for billing vs. support? 2. When a support person adds a note to a ticket, is the note sent via email to the other support technicians (from the same department)? Thank you.