mvmoay

That's too bad. :-( Our Clients pay in advance, so if anytime they decide to go away, we have to credit things partially. No way to do this half-automated with yearly billing... What will the prorata billing feature do then? Isn't it made for billing yearly or quarterly or whatever? Of course I could manage all time based support costs with handwritten invoices, but thats not, what an automatic billing system is for. I want to tell it, that i did 5 hours of support today. It should know, that 4 of them were free and that the last one has to be billed next time there is an invoice. Any way to realize this now or in the near future?

Hey guys, we are actually looking for a better solution for our customer management. Instead of building a new one by ourselves, we are thinking about blesta or whmcs. But there are some important things, that need to be supported. As I can't find any information about those, I'll ask them here. 1) Can blesta bill all products annually? With most of our customers, the relationship is built on trust. They do get bills once a year for everything that happened within the last year. So, if we registered a domain for them, they will be billed months later. The hosting, which should appear on the bill with a monthly fee, should also be billed yearly, not monthly. Is this possible? Will the new prorata features cover this? 2) Is it possible to NOT notify users of any bills via mail? We want to notify them personally, most of the customers do want to get a letter. 3) We do provide 4 hours of free support - is time billable in blesta? Is it possible to pack 4 hours of free support into a web package? If not: is the plugin structure flexible enough to realize such a feature? Thanks for your replies!