bocchun

we are using your latest version.. do we still need to apply upgrade? The invoice shows two line items, the plan and setup fee.. but didn't show how it comes up with the figure.

Thanks for your replies. I currently setup 3 packages: Package A 3month $38.85, 6 month $77.70, 12month $129.99 Package B. 3 month $74.85, 6month $149.70, 12 month $244.95 Package C. 3 month $119.85, 6month $239.70, 12month $399.99 (all plans has a $25 setup fee) Sales tax are 8.25%. A customer signed up for Package A @ 12 month $129.99 + $25 x 1.0825 (sales tax) = $167.78 and after we marked that payment as received. Now I go to "client" and select the account that was already paid, and click "manage", if I select package B for 12 months $244.95.. the calculation on the lower right corner displayed: subtotal: $139.65 Sales tax $11.52... total $151.17 The number is close.. but not correct either.. since. ($244.95 + $25 setup) x 1.0825 = $292.22, customer already paid $167.77.. so the diff between the plan should be $124.45 (if you include the original setup fee) or $151.51 (if you not include the original setup fee and give $140.71 credit toward the upgrade). The later is $0.34 diff. (which still is an issue as it doesn't match with Quickbook's calculation). However, if I change the plan from Package A 12 month to Package B 6 months (suppose to be $149.70, the calculation is way off. it display $191.51, sales tax $15.80 and total due by customer $207.31 which I have no clue how it calculate. Hope this give you enough info to trouble shoot. Blesta is installed on the same server that provide smtp services, I will ask my system admin to review logs and enable error log and see if we find anything useful.. he tested our smtp services and simple script to make sure our smtp is working properly already.

We are still testing a trial version but encounter a few issues and hope someone might be able to assist: 1/. When we test the prorate function, let's say we have 3 packages (Plan A, B, C) and each package have 3 month, 6month or 12month option.. if we upgrade plan A 12month to plan B 12month, the calculation seems to be correct. However, if upgrade from Plan A 12 months to Plan B 6 months (should only be $9 diff.) somehow the invoice creation shows customer owe more than $200.. (way off). Is this a bug or prorate plans must have the exact term? 2/. When doing upgrade/downgrade, Blesta add the "setup" fee for each plans.. we only charge the initial setup fee and don't charge an upgrade fee (but charge a downgrade fee).. is there a way to specify that? or does each upgrade, it will add the "setup" fee per the plan selected? 3/. When using smtp to send email, no invoices is being delivered.. only way to work is with php mail (which is not prefer method). We test our server smtp function and also able to do that via commend line.. any idea why smtp setting is not working? Thank you very much in advance for any assistance. Best regards, Boc