[Where To List Orders? Also No Order Alerts After Placing One From Order Form]

Thank you everyone

[Where To List Orders? Also No Order Alerts After Placing One From Order Form]

I am trying to setup our order form and so far I am able to list and place an order. But I cannot see the order placed in admin dashboard. I even tried to mark the payment as done; but I cannot see the ordered anywhere in admin dashboard. I am also not getting the alert for service order. Do we need to install anything else than the "Order Form" plugin?

[Cannot Create Products [ Universal Module ]]

Thank you for the reply. Mo_sec was actually causing issues, which I did not checked. For anyone experiencing similar issues, check Mod_sec log as well ( conflicting rule for us is    1234123440 ). 

[Cannot Create Products [ Universal Module ]]

I am facing an strange issue to add a new product. I go to      [settings] -> [Modules] -> [Available] ->  "Universal Module" -> Manage ; when I try to add a new product or edit an existing product changes are not reflecting. 

 

There is no error displayed but the page just reload with the page to add / edit product. I have checked all settings, but it still does not let me to add or edit  a product. Any clue?

 

Blesta Version installed :- 3.4.3

[Kayako Integration]

I'd rather have vision support done first...and I've already spoken with them and they are currently trying to figure out where to prioritize it (they already have login integration).

Is it? Do you have any link explaining how to configure login share?

[Kayako Integration]

When we can expect this?

[Email Tag Not Working]

Hello,

 

I have added the following email tag to "Email Template Staff Ticket Updated" email template.

 

 

Client:   {client.first_name}

 

Subject: {ticket.summary}

 

Among these "Subject: {ticket.summary}" is working; for "Client:   {client.first_name}" I get an empty response.

 

Eg: Priority: Medium

Department: Support

Client:   

Subject: Lost module extension

 

You can see client files is empty. Please let me know how to fix it or what else email tag I can use to get client name / email address.

 

Additionally it will be a great help if you can re-enable http://docs.blesta.com/display/user/Email+Template+Tags.

 

Thank you,

Nibin. 

 

[Support Response Via Email Not Changing Status]

Hello,

 

We have purchased new blesta license and have been testing the support plugin features today. While testing, I noticed that any ticket responses via e-mail do not change the ticket status ( like from awaiting-reply to open ). Is it  a bug or am I missing something. I confirmed it with my license provider, whom are also experiencing the issue.

 

Any insight guys?

 

Thank you,

Nibin.