Paul Chung

I'm a hosting reseller using NameHero as my server provider. NameHero provides Blesta as a free option for the reseller and recently I was able to set up my billing on Blesta. Yesterday, I added a package to one of my clients services on Blesta but decided to cancel after I activated the service. When I cancelled the service, instead of just canceling the billing, it actually deleted the entire account on my server so that all the related files on that client's website was gone from my server. My question is, how do you just cancel the billing so that if does not affect the server?

I'm a hosting reseller using NameHero as my server provider and I recently set up Blesta to handle my billing. Yesterday, I cancelled one of my client's service packages under Services from my Blesta billing platform and it actually deleted the entire account and all the related files for the website is removed from my server and I have to resort to contacting NameHero to restore that website account. My question is, how do you cancel the service without affecting the server?