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10RUPTiV

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Posts posted by 10RUPTiV

  4. Service renew date

    in Support

    Posted

    26 minutes ago, Tyson said:

    I'm not sure what you're asking for exactly, can you clarify? There are only 2 levels for that setting, the company setting, and the client group setting that can override the company setting.

    This would be illogical for the system to perform since a term/period is the renewal policy, so a "2 year" cycle wouldn't make sense to be billed as if it were "1 month". What behavior are you looking to achieve? Are you looking to bill them in installments? For example, if the service is $240 over 2 years, are you expecting each month to bill them $10 per month rather than $240 initially?

    Tyson,

    for the second part, what we are trying to do.  it's let say you take Service #1 with us at 10$/month but we agree that you will take it for at least 2years... I need to have a place somewhere that will handle the 2 years without having to put a "note" in the client about Tyson took Service #1 for 2 years starting today and have to calculate manually the END of 2 years and have a reminder somewhere... so if we can create a service that will be billed 10$/month for the next 24 months that will help us!

    Worst case, we will probably need to create a custom "service" module here to handle that!

  8. Adding multiple services at the same time

    in Feature Requests

    Posted

    HI,

    We are looking for a new plugin that will help us in our day to day.

    In our kind of business, clients never order by them a service, neither, add/modify or remove.  It's our internal staff that add manually services for clients.

    Right now, for example, if we have a new client and we need to add a "domain", a web hosting and an email account, we need to add them 3 services one by one, and for the 2nd and 3rd services, we use the option to add to the same invoice BUT often we need to modify the start date to something in the past.. and it's a pain to do that manually one by one.

    We will be more than happy to have something like a "cart" that we can add a bunch of services at the same time, change all the renewal date/term BEFORE creating them and having only 1 clean invoice generated ;)

  9. Service renew date

    in Support

    Posted

    Hi,

    Having a strange behaviour about services renewing date...

    We are having some services that renew exactly at the "expiration" date and that's fine.. but some of them are renewing 21 days BEFORE the date, based on this "Invoice Days Before Renewal" in the settings...

    Where am I missing an option somewhere about that ?

     

  10. blesta.min.js

    in Support

    Posted

    25 minutes ago, Paul said:

    Maybe we should ship the unminified version with Blesta also.

    Will be awesome.

    'cause looks like our team here need to play with that to upgrade let say jquery...

    Will help us a lot if you can attach here the blesta-4.1.0.min.js  until you included it in your next release!

  14. [Plugin] Support Manager Pro - Tickets Delete, Merge, Spam, Multiple Tickets.

    in Contribute

    Posted

    Every morning, I need to unlock the task about the supportpro...

      

    2018-06-27-08:05:02.282291 Tentative d'exécution cron pour support_managerpro poll_ticketspro.
2018-06-27-08:05:02.293021 Erreur: session_start(): Cannot send session cookie - headers already sent by (output started at /data/account.pointpubmedia.com/app/controllers/cron.php:3307) #0 [internal fu
nction]: UnknownException::setErrorHandler(2, 'session_start()...', '/data/account.p...', 74, Array)
2018-06-27-08:05:02.293086 #1 /data/account.pointpubmedia.com/vendors/monolog/monolog/src/Monolog/ErrorHandler.php(164): call_user_func(Array, 2, 'session_start()...', '/data/account.p...', 74, Array)
2018-06-27-08:05:02.293120 #2 [internal function]: Monolog\ErrorHandler->handleError(2, 'session_start()...', '/data/account.p...', 74, Array)
2018-06-27-08:05:02.293152 #3 /data/account.pointpubmedia.com/vendors/minphp/session/src/Session.php(74): session_start()
2018-06-27-08:05:02.293183 #4 /data/account.pointpubmedia.com/vendors/minphp/bridge/src/Components/Session.php(65): Minphp\Session\Session->start()
2018-06-27-08:05:02.293214 #5 [internal function]: Session->__construct()
2018-06-27-08:05:02.293244 #6 /data/account.pointpubmedia.com/vendors/minphp/bridge/src/Lib/Loader.php(274): ReflectionClass->newInstance()
2018-06-27-08:05:02.293279 #7 /data/account.pointpubmedia.com/vendors/minphp/bridge/src/Lib/Loader.php(253): Loader::createInstance('Session', Array)
2018-06-27-08:05:02.293311 #8 /data/account.pointpubmedia.com/vendors/minphp/bridge/src/Lib/Loader.php(140): Loader::loadInstances(Array, Array, 'components')
2018-06-27-08:05:02.293343 #9 /data/account.pointpubmedia.com/plugins/support_managerpro/support_managerpro_plugin.php(19): Loader::loadComponents(Object(SupportManagerproPlugin), Array)
2018-06-27-08:05:02.293375 #10 /data/account.pointpubmedia.com/components/plugins/plugins.php(38): SupportManagerproPlugin->__construct()
2018-06-27-08:05:02.293411 #11 /data/account.pointpubmedia.com/app/controllers/cron.php(2767): Plugins::create('SupportManagerp...')
2018-06-27-08:05:02.293442 #12 /data/account.pointpubmedia.com/app/controllers/cron.php(175): Cron->pluginTasks('1da4ff537d62889...')
2018-06-27-08:05:02.293473 #13 /data/account.pointpubmedia.com/app/controllers/cron.php(127): Cron->all('1da4ff537d62889...')
2018-06-27-08:05:02.293504 #14 /data/account.pointpubmedia.com/vendors/minphp/bridge/src/Lib/Dispatcher.php(143): Cron->index()
2018-06-27-08:05:02.293546 #15 /data/account.pointpubmedia.com/vendors/minphp/bridge/src/Lib/Dispatcher.php(61): Dispatcher::dispatch('/cron/', true)
2018-06-27-08:05:02.293579 #16 /data/account.pointpubmedia.com/index.php(24): Dispatcher::dispatchCli(Array)
2018-06-27-08:05:02.381800 #17 {main}Toutes les tâches ont été complétées.

     

  24. Invalid client ID

    in Support

    Posted

    php ./index.php admin/upgrade
    ----------------------------------------
    Blesta CLI Upgrader
    ----------------------------------------
    Upgrade from 4.2.0-b2 to 4.2.1? (Y/N): Y
    40/40 [========================================] 100%
    2/2 [========================================] 100%
    3/3 [========================================] 100%

    Finished.
     

    I did that couple of time... and always having 4.2.0-b2 to 4.2.1

  25. Invalid client ID

    in Support

    Posted

    Hi,

    We are in the process to upgrade our production setup from 3.6 to latest version.   We manage to move all our plugins and CSS changes and that works fine...  

    except one thing that I just tested now... when we are creating a new client, I can't save it as I'm having an error message saying Invalid client ID.

    I did a little test.   Use a fresh-stock blesta 4 latest version with our DB without having any plugins moved in...  and same issue.

    So looks like to me.  The problem is coming from the data in our database and not the code itself.

    The modify a client works fine, so the problem is only when trying to create a new one...

    Adding a NEW contact into an active clients works fine.  

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