Hello,
I think it would make sense to change the Support links to be more SEO friendly, but more importantly, human friendly. Currently, they are in this format:
plugin/support_manager/knowledgebase/index/1/
client/plugin/support_manager/client_tickets/departments/
It would be nice to see them like this:
client/support/knowledgebase/index/1/
client/support/tickets/departments/