S-Jack Posted December 27, 2013 Report Share Posted December 27, 2013 Hey, when ever a client replys to a ticket via email it won't update the status How to create client - submit ticket admin - reply and mark as awaiting reply client - replys ticket stays as awaiting reply though. Thanks Quote Link to comment Share on other sites More sharing options...
0 Michael Posted December 27, 2013 Report Share Posted December 27, 2013 This is how it's built to handle email replies this is fixed in 3.1.0 b1. Quote Link to comment Share on other sites More sharing options...
0 S-Jack Posted December 27, 2013 Author Report Share Posted December 27, 2013 Oh okay, Quote Link to comment Share on other sites More sharing options...
Question
S-Jack
Hey,
when ever a client replys to a ticket via email it won't update the status
How to create
client - submit ticket
admin - reply and mark as awaiting reply
client - replys
ticket stays as awaiting reply though.
Thanks
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