RebornWebs Posted February 2, 2014 Report Share Posted February 2, 2014 I have recently being getting a lot of trolls and would like to know if it was ever be possible to track the ip if someone opens a ticket on a department what does not require an account. This is mainly a suggestion for the submit ticket page were some departments do not require an account to make a ticket Quote Link to comment Share on other sites More sharing options...
velaware Posted February 2, 2014 Report Share Posted February 2, 2014 Sadly I wish I could write a plugin for this but I can't without modifying the support manager plugin itself. The issue I can see with this though is for when said people submit tickets via email. You can't get the user's email that way. Quote Link to comment Share on other sites More sharing options...
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