S-Jack Posted April 28, 2014 Report Share Posted April 28, 2014 Installed Version 3.2.0-b1 cPanel version 2.0.0 One server called "Alpha" works and connects fine (root login etc) But the other server called "Bravo" doesn't connect so well. "A connection to the server could not be established. Please check to ensure that the Hostname, User Name, and Remote Key are correct." I have checked all of the login details and they're working on WHMCS. Same cPanel setup on both servers, no firewall is blocking it either. Please help Quote Link to comment Share on other sites More sharing options...
0 Tyson Posted April 28, 2014 Report Share Posted April 28, 2014 Is it a reseller account? If so, you may want to check the reseller's privileges, particularly regarding List Accounts (listaccts). You may be experiencing the same issue described in another thread. Quote Link to comment Share on other sites More sharing options...
0 S-Jack Posted April 29, 2014 Author Report Share Posted April 29, 2014 No it's root, all setup as the other server which is working fine Quote Link to comment Share on other sites More sharing options...
0 Tyson Posted April 29, 2014 Report Share Posted April 29, 2014 If you disable that error check, and try to create a package & service, does it operate correctly, adding the domain to that "Bravo" cPanel server successfully? Quote Link to comment Share on other sites More sharing options...
0 S-Jack Posted April 29, 2014 Author Report Share Posted April 29, 2014 Only the Alpha (KVM) server is not Bravo (XEN) :s (Edit package, choosing which one it should use to create on) Quote Link to comment Share on other sites More sharing options...
0 S-Jack Posted April 29, 2014 Author Report Share Posted April 29, 2014 I've checked the setup on WHMCS and the same details for them works fine and sets it up :S (Same server it's on) Quote Link to comment Share on other sites More sharing options...
0 Tyson Posted April 29, 2014 Report Share Posted April 29, 2014 I'm not sure I understand whether you tried the change in my last post. Did you update the cPanel module as I described here and try to save the server details, create a package using that module, and then generate a service successfully on that server? I'm trying to determine whether everything works correctly with the cPanel module if Blesta no longer attempts to verify a connection, and thus no longer gives you this error when saving a new server: "A connection to the server could not be established. Please check to ensure that the Hostname, User Name, and Remote Key are correct." If you did make that change, and the service still fails to be added, what data is available in the Module Log related to it? Michael 1 Quote Link to comment Share on other sites More sharing options...
0 S-Jack Posted April 30, 2014 Author Report Share Posted April 30, 2014 I'm not sure I understand whether you tried the change in my last post. Did you update the cPanel module as I described here and try to save the server details, create a package using that module, and then generate a service successfully on that server? I'm trying to determine whether everything works correctly with the cPanel module if Blesta no longer attempts to verify a connection, and thus no longer gives you this error when saving a new server: I did try and do it just to have it setup a product there needs to be a package. "(Edit package, choosing which one it should use to create on)" package http://prntscr.com/3eus7e Bravo adding and http://prntscr.com/3eusm5 Alpha. They have the same packages on each. The alpha was able to be deleted and re setup but the bravo wasn't having any of that. No module logs for Bravo. Quote Link to comment Share on other sites More sharing options...
0 S-Jack Posted April 30, 2014 Author Report Share Posted April 30, 2014 Tried it on Bravo server and it can't connect to Alpha now. Going to submit a ticket. Quote Link to comment Share on other sites More sharing options...
0 Tyson Posted April 30, 2014 Report Share Posted April 30, 2014 Ah, since Blesta couldn't pull packages from that server, it was indeed unable to connect to it for whatever reason. I don't think the module logs requests for packages, but it probably should to help debug issues like this. Quote Link to comment Share on other sites More sharing options...
0 S-Jack Posted April 30, 2014 Author Report Share Posted April 30, 2014 Tyson want a login via PM for admin? Quote Link to comment Share on other sites More sharing options...
0 S-Jack Posted May 2, 2014 Author Report Share Posted May 2, 2014 @Paul @Tyson Quote Link to comment Share on other sites More sharing options...
0 Tyson Posted May 2, 2014 Report Share Posted May 2, 2014 We're planning to release v3.2.0-b2 later today, which has a fix for this issue, and which may resolve it for you. Do you know if the cPanel server you're trying to add currently has any accounts on it? It appears as though you will receive the connection error if you have no accounts on the server. Additional logging is added as well, and should at least help debug why packages aren't loading for you. I'd say give the upcoming beta a try, and I'll take a look if you're still having issues. Michael 1 Quote Link to comment Share on other sites More sharing options...
0 S-Jack Posted May 2, 2014 Author Report Share Posted May 2, 2014 We're planning to release v3.2.0-b2 later today, which has a fix for this issue, and which may resolve it for you. Do you know if the cPanel server you're trying to add currently has any accounts on it? It appears as though you will receive the connection error if you have no accounts on the server. Additional logging is added as well, and should at least help debug why packages aren't loading for you. I'd say give the upcoming beta a try, and I'll take a look if you're still having issues. The other server does have accounts as coming from WHMCS. and I will upgrade ASAP when I can get my hands on it. Cheers Quote Link to comment Share on other sites More sharing options...
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S-Jack
Installed Version 3.2.0-b1
cPanel version 2.0.0
One server called "Alpha" works and connects fine (root login etc)
But the other server called "Bravo" doesn't connect so well.
"A connection to the server could not be established. Please check to ensure that the Hostname, User Name, and Remote Key are correct."
I have checked all of the login details and they're working on WHMCS. Same cPanel setup on both servers, no firewall is blocking it either.
Please help
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