Paul

Nice work, looks great!

What are you offering trials of? If it's software, and you're using our License Manager, both client and anonymous trials are supported options. We use anonymous trials ourselves, and the system limits 1 trial per hostname.

Are you running mod_security? If so, you may have a bad rule blocking the request. Do you have access to your HTTP server logs? There may be more information there. You can also try enabling the error reporting in Blesta and see if any error is output. To enable error reporting, edit /config/blesta.php and change Configure::errorReporting(0); to Configure::errorReporting(-1);

Please see CORE-2190. I suggested using the fa-cog font awesome icon instead of an asterisk to indicate which items are attached to a service. I added this near the top of the backlog in the "Short Term" bucket. Please feel free to bump this during the v4 beta, we could probably add it in during the beta.

So sort by renew date ascending in both the admin and client area for services? Any feedback from anyone else? Ultimately I'd like the sort order to be stored according to your staff preferences like widget order, widget minimize/maximize, and last search type. It seems to make sense to default to renew date ascending, so that you see services than are renewing soonest at the top. I'd like to get more feedback from others, if possible. Anyone else have an opinion?

Are emails delivered from the core, outside the support manager pro? For example, invoices, payment reminders, password resets, etc? The question is whether it affects the whole system, or just support manager pro.

I updated the thread title to reflect $148.95

Are you sure you aren't double clicking the button to create the invoice? Do you think this is occurring when you create the invoice at the same exact moment it is saving a draft? I create a lot of manual invoices and this has yet to happen to me.

Would require permission from LicensePal.

Please see https://docs.blesta.com/display/support/License+Transfers In order to transfer there is: - A $25 transfer fee - Support & Updates must be valid (It's $39 to renew)

We will be deploying a new server with a new website in the v4.0 timeline and forcing HTTPS for all connections. It's an issue currently with the existing website, and the current server. Soon

Perhaps one of the guys can chime in with a more technical response, but in general we don't recommend making any structural changes to the database schema. It can have undesired effects.

The system should be converting from UTC as stored in the database for display and other actions. If you find areas where this is not happening, please open a bug report. In terms of utilizing data from the database in another application, you will need to adjust the date times from UTC to your desired timezone.

When we last tested it, there were issues with rendering background images among other things that we could not resolve. If you give it a try, and everything works, let us know!

Human Verification as used in the Order plugin is built into the order plugin, so it's not available to any other plugins. We would need to implement this separately for the Support Manager. I would suggest opening a feature request for that if one does not exist already. It looks like a ReCaptcha upgrade to the newer, better v2 is in progress for v4. See CORE-2096

This won't be in 4.0, but the new graphs are. I'd like to swing back around after 4.0 and add new useful graphs for reports and other things. Sparklines are a good possibility.

I'm not sure then, our tickets are auto closing. Are you using the official Support Manager plugin, or the "Pro" version from PauloV? Maybe one of the guys can provide a query that it uses to fetch tickets to close and see if that returns anything.

Total rev may be best represented on the clients profile page (outside of the transactions widget) using the new graphing library in 4.0... I'm thinking, maybe sparklines that possibly link to a page with more stats/graphs. hmm

Beta soon. Many tasks. Much fun.

Is your "Close Tickets" task enabled and running? Settings > Company > Automation - Close Tickets I believe the default is to run every 6 hours. How long ago did it last run? Is it hung up?

Is the last person to respond to the ticket a staff member? Tickets are only closed if staff last replied as you may be waiting for a response from the client that never comes.

I moved this into our "short term" bucket, it's come up a few times. CORE-504

We are getting close to a 4.0 beta.

iDevAffiliate has a plugin for Blesta, and they have a very extensive affiliate system.. much more powerful than the one we have planned. Extensions that work for Blesta 3.6 should work fine for 4.0. The only issues that might arise would be strictly cosmetic. For example, v4 admin area uses bootstrap buttons.. so a plugin that uses the current buttons may look a bit out of place, but it'll still work. We recommend cloning the client template and making your changes to that. Select the template under Settings > Company > Look and Feel > Template. Then, do a diff between the normal client "bootstrap" template from your current version and the new version to see what files you may need to change. If you change prices on the package level, it will affect renewing services that do not have a price-override set. So, if you have a monthly term for Package A of $10, and you want to raise the price by 10%, you can edit the Package and change it to $11 and everyone who is using it will be billed $11 at the next cycle.

Closing thread