Auto Debit Email Incorrect

[802i]

We have been testing the billing system functions and can't seem to figure out why the emails are incorrect.

 

Client "A" had auto debit setup but the email generated says despite the auto debit setup.

 

"An invoice has been created for your account and is attached to this email in PDF format.

Invoice #: 39

If you would like us to automatically charge your card, login to your account at http://xxxxxxxxxxxxxx   to set up auto debit.
Pay Now, visit http://xxxxxxxxxxxx  (No login required)

If you have any questions about your invoice, please let us know!

 

We currently run the cron manually so we can watch what's happening and still cant figure this out. Its as if the statements in the email template don't work.

 

~c

[Michael]

Is it fully enabled? log in as the client click on payment accounts click the bulletpoint and click set as default, to see if that fixes it.

[802i]

yes it is enabled...  I did notice we have it set to auto debit tomorrow - the same day of services but the payment is actually due today. That shouldn't affect the auto debit email.

[Tyson]

The email template uses conditionals to make this determination:

{% if autodebit %}
    {% if invoice.autodebit_date_formatted %}
         ...
    {% endif %}
{% endif %}

When you look at the client profile page, does the "Auto Debit" section say "ENABLED" without a strike through it? If so, then the first conditional is met {% if autodebit %}

 

The second conditional is passed when an autodebit date is set. An autodebit date is only set if there exists an active ACH or CC payment account, the payment account is set for autodebit, the autodebit setting is enabled, the invoice is either active or proforma, and the setting exists for the number of autodebit days before renewal.

[802i]

Correct, both conditions should have been passed. There is a cc payment account on each client and has an auto debit date of same as day due.

[802i]

I think I found the inconsistencies in the auto debit but it is VERY hard to see and I'm not entirely sure how we fixed it. It really could be clearer, for both the customer and the admin. Is there anyway to automatically set or force auto renew/debit by service?

[Michael]

I think I found the inconsistencies in the auto debit but it is VERY hard to see and I'm not entirely sure how we fixed it. It really could be clearer, for both the customer and the admin. Is there anyway to automatically set or force auto renew/debit by service?

 

Not yet, someone recommended it but I don't recommend it as you could get yourself in trouble with the banks / merchant if you charge the card without permission and chargebacks… 

 

And every chargeback goes onto your account and then you could get kicked off..