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Just wrote you a PM

Can't be done without modifying the files for the support manager plugin. In {blesta_dir}/plugins/support_manager/models/support_manager_tickets.php you can change lines 1230 - 1239 from public function getPriorities() { return [ 'emergency' => $this->_('SupportManagerTickets.priority.emergency'), 'critical' => $this->_('SupportManagerTickets.priority.critical'), 'high' => $this->_('SupportManagerTickets.priority.high'), 'medium' => $this->_('SupportManagerTickets.priority.medium'), 'low' => $this->_('SupportManagerTickets.priority.low') ]; } to public function getPriorities() { return [ 'high' => $this->_('SupportManagerTickets.priority.high'), 'medium' => $this->_('SupportManagerTickets.priority.medium'), 'low' => $this->_('SupportManagerTickets.priority.low') ]; }