sumesh

Hi Members In my opinion blesta should focus a bit more on support manager as support is an essential part of small hosting companies and it will be good to have some additional features like 1. Deleting unwanted tickets like spam ones , so that db will be having only those ones valid and needed ones, else db may grow and make the system eventually slow. 2. Scheduling things like a follow up option for things we schedule like scheduling a billing task reminders , scheduling a ticket update or a migration at a particualr time , or check the status of things mentioned in a ticket after x days etc. This can be done in 2 ways like a 2.a Reminder options for staffs for staff works and assign some works to be done by staff at a particular time. for example, change the EA3 to Ea4 at Sunday 11 PM PST 2.b Ticket Follow ups , If any thing to be done ina ticket level , like updating to clients at a parituclar time, then we can do this at ticket level follow up. These 2 will be great or atleast one of the above will be great. Now for all these we will have to use server level crons which is not a good solutions for all tasks. 3. Show casing the departments in the left side and the each status under them like in kayako. Like Sales Department ( Open/awaiting/onhold/closed) and only show open status of all departments by default 4. Another thing is who all staff and admin is currently logged in the system . (please see the image attached) which will help techs / support staff /admin to know who all is currently in the system. 5. Another good thing I have seen in whmcs is there is an optiion for clients to select the service /services which they are opening a ticket and ticket section will show the services which the client selected in light blue colour whihc will help us to know more on the exact service/product they are having issue at the moment as most of the clients will be in a hurry and will not add even which service or domain they are having issue and we may have to ask more details It will be good if you guys can get this done these will help to do things much more effectively. Hoping to get a positive response from forum members.