hostingDifferent-Scott

I don't think Google Domains is set up for reselling domains like eNom and other domain resellers.

Not me. I don´t want to be responsible for storing and securing someone´s credit card.

+1

Don't the admin and the client use different css files?

I have used whmcs before, but the support at Blesta has been excellent. The developers answer promptly, go out of their way to support their product and are listening to add new features and make blesta even better. I have nothing but good things to say about them. I started blesta with v3.0 beta about 1.5-2 years ago.

Thanks!

Thanks, I already had the company theme selected, but I had forgotten the logo could be changed there. I was thinking it was only colors. As I said, it was a long time since I've switched the logo (2 years).

It's been a long time since I've updated my logo on the admin side. Can anyone refresh my memory where you do it? I've been searching through both company and system settings and seem to have missed it. Thanks! Scott

Many times we need to ask our clients for additional information to help support them. It would be nice if we could add customized fields/questions to add to the initial ticket submission.

Definitely looking for this option as well!

This would be a nice feature to be able to change it without having to update the mysql tables.

I certainly didn't expect a quick reply regardless of the holiday. I'm patient! Fortunately, we don't get very many tickets.

I PMd him last night, but haven't received a response as of yet.

I don't think that WHMCS is better, not by far. I love DA and I can get piping to work with WHMCS, Clientexec, and others. It just won't work with Blesta. I don't want to leave Blesta, but at the same time, I need piping to work. It seems to be a problem with DA and Blesta, not DA and piping. There's something with the way it's implemented in Blesta that is causing a problem. With everyone else, I put the piping command in a forwarder and voila, it works. And I think that cPanel is far inferior to DirectAdmin. I hate cPanel. Right now, I'm looking at alternative support systems so that I can still use Blesta.

Thanks!

I already have that. So the response is just added into the ticket automatically instead of creating an auto close email all by itself. I get it now. Again, counter intuitive, but at least I get it now. LOL

Usually on an auto close ticket response they list the ticket no, the department, and a link to the ticket if they want to update it. Does that get automatically added by Blesta because you can't code that without the tags. For example, here's a recent ticket I received with pertinent info in it. This message is regarding your ticket ID #XXXXXX. We are changing the status of this ticket to Closed as we have not heard back from you in 120 hours. Ticket ID: XXXXXX Subject: XXXXXXXXXX Department: Support Type: Issue Status: Closed Priority: Normal If you have any further questions then do let us know. You can check the status of or reply to this ticket online at:https:XXXXXXX

Does Blesta then add in the link for the ticket and all the other pertinent ticket info?

Can you use normal email tags in the response?

That's intuitive! LOL. It should be in email templates. Thanks!

There isn't an auto-close email template in the email section and I'm not sure where I can create one. Anyone know?

It's on a VPS, but it's not a fresh one. LOL It does run on CentOS with DirectAdmin. The only accounts on this server are my own, though there are a few, but all low load.

I can't do pop or imap as php imap is not supported in directadmin. I tried piping directly and I got nothing. No error, but no piping either. I'll check the error log and see. Otherwise, I'm giving up. I don't want you to have to work on my server. That's not fair. @licensecart, I've read through those threads on DA and that was BEFORE they had piping abilities. It has to be something simple that I'm missing. It was never this difficult with whmcs or even clientexec when I was testing them. My alias file is automatically updated when I forward an email to the correct location in the panel.

It's got to be something stupid!

If I can't get this to work, either pop3 or piping, I'm going to either have to use another support system or I'll have to go back to whmcs--even worse. I hate having a separate support system than my billing as it causes the clients to have multiple logins and I'd prefer NOT to go back to whmcs, but I do need a solution that works and it shouldn't be this hard. As I've said, I didn't have to work this hard setting up piping with whmcs. And clients hate it when they can't just email in their tickets. UGH!