evolvewh

Can the password reset link be added to this page? I've had clients not know there login and then they just decide to create a new account with a different email address and finish the order. Then I'm stuck with the mess of merging that information into their existing account.

Hi, Sorry if I misread this. Hopefully one of the developers will chime in soon and give you a better answer.

I figured I'd revist this again. I entered a check received today and it tallies in the revenue for the month and year but it's delayed 1 day for the daily revenue.

I believe this is independent of the API for the payment module you're working with. Not Blesta directly.

If I'm not mistaken, it's a function of the individual payment gateway to support authorization only vs. authorization + capture. There is a feature to require manual approval for each order before being provisioned. This is selected on each order form.

Agreed and I've done that but why did one invoice auto debit yesterday for a client and their next invoice today did not auto debit? That's the part that really makes no sense. Same client, same card and same payment gateway. Even the same module (domain renewals).

Is it really this simple to add Apple Pay and Android Pay support? https://stripe.com/blog/apple-pay https://stripe.com/docs/mobile

It doesn't make any sense because I have a client who had an invoice due yesterday and one due today. Yesterday, the first invoice was auto-debited. Today, the 2nd invoice didn't get auto-debited. Auto Debit is enabled for everyone and their cards are up to date (not expired). Thanks for your patience in trying to figure this out. I'll manually process them today and see what happens from there.

Since there are invoices that should be auto-debited today, what do I do from here, other than manually process them?

Sorry if this is running on for too long but I can't seem to get any error report. I enabled error reporting in the config file, disabled the cron right before it should run, re enabled it and ran it manually. This is what I get: Attempting to run all tasks for Evolve Web Hosting, LLC. All tasks have been completed. Attempting to run all system tasks. All system tasks have been completed. I have it set to run at 9am every morning and it actually said it did (I was running it manually after because I wasn't at the computer at 9am). I've attached screenshots of my settings so it should have processed 3 invoices this morning. Should I open a support ticket with you guys and let you take a look at it?

Thanks for the full explanation and I feel kind of dumb now! I'll go through this again tomorrow morning and see what happens. Thanks.

Paul, I'm not sure what you mean by disabling it. Do I remove the cron from cPanel or do I disable Auto Debit under Settings -->> Company -->> Automation and then manually run cron? I disabled it under Settings -->> Company -->> Automation, ran cron manually from Settings -->> System -->> Automation and it didn't run Auto Debits. My settings are to charge the card 1 day in advance of the due date. Update: I don't understand this but here's what happened: I put all of my settings back to normal and it ran as it should. I tried to manually run the cron about an hour before the normal scheduled time and it didn't process the invoice. At this point, I'd say that we'll leave this one alone. It's strange but not worth wasting time. I'll certainly report it again if I notice it acting up on a regular basis. Thanks, DL

I like the idea of having the link to each attachment too. It will hopefully get more clients to realize it's a ticketing system and visiting the company website more. I'm a strong believer in doing anything to drive traffic back to the website and having the link would be one great way of doing that vs. now where I get emails back saying there is no attachment.

I appreciate the follow up. For the most part, it's good but I did have one that should have ran today and it didn't. I've got more due over the next few days and I will make sure I'm at my computer to turn on error reporting in case it acts up again. I'm now running 3.6.1 and the upgrade went through with no issues. Thanks!

I think there are a few ways to handle this but they may involve more than editing the original default email template. I have no idea what's involved behind the scenes but here are a couple of ways to go about it: 1) A company wide setting to decide if attachments are automatically delivered within the email as well at the ticket thread. 2) The option to send the attachments on a one by one basis as tickets are created or replied to. Just my 2 cents and I hope others chime in as well. Thanks for taking the time to re visit this and address it.

Copy this code: */5 * * * * /usr/local/bin/php /home/dboutell/public_html/blesta/index.php cron Login to cPanel, go to cron jobs and paste the code in the field that says 'Command', then click the button that says 'Add New Cron Job'. It's as simple as that and you don't have to read every little thing and question it. It can not be explained any easier than this and that is all you need to do and all you need to worry about.

I have no idea why I even decided to reply one more time but the correct command was given last night. Scroll up the page and READ it. */5 * * * * /usr/local/bin/php /home/dboutell/public_html/blesta/index.php cron

This is what you have to enter. */5 * * * * /usr/local/bin/php /home/dboutell/public_html/blesta/index.php cron This is my last reply to this thread. Best of luck to you.

I'm going to be very honest and say that you are not doing a good job of following directions at all Enter this into the cron line command: */5 * * * * /usr/local/bin/php /home/YOUR-CPANEL-ACCOUNT-NAME/public_html/index.php cron Replace YOUR-CPANEL-ACCOUNT-NAME with your actual cPanel account name before submitting the command.

Here are screenshots so you can get a better visual of where to enter the Cron Command. Are you running a hosting company?

You do NOT edit anything in the Blesta files. Follow these instructions: When you're logged into the Blesta admin, go to Settings and click on the System Tab. Click on 'Automation' and grab the cron code there. Next, login to cPanel and go to the cron section When you copy that Cron command, replace use /usr/bin/php with use /usr/local/bin/php and enter it as the cron job within cPanel.

Your control panel is cPanel. When you're logged into the Blesta admin, go to Settings and click on the System Tab. Click on 'Automation' and grab the cron code there. Next, login to cPanel and go to the cron section. You'll enter that code but make the change mentioned in this article from licensecart: https://licensecart.com/billing/plugin/support_manager/knowledgebase/view/206/cron-job-isn-t-working/10/

Very interesting and of course it's a side that I didn't look at (as far as spam, malicious, etc). What about adding the {ticket.reply_has_attachments} variable and other common ones at the top of the email reply screen so it's a reminder and a way to copy and paste that variable easily? Maybe above the 'add a predefined response' link? I think the number of clients that actually come to the website and view the ticket thread is minimal and it would take a lot to get people in the habit of checking this. They see it as a regular email and not as a 'ticket' elsewhere.

v3.6.0 Anytime I attach a file to a support ticket, it's not being delivered within the clients email. It's only appearing within the ticket thread. I don't remember this happening with past versions but maybe I'm missing something? I've looked in the logs and the email itself is sending and there is no error message associated with it.

The cron ran today for auto debit. I ran it manually yesterday and I'm guessing that was enough to fix it. That was the only thing that changed so I'll keep an eye on it and report back here if it acts up again. Thanks.