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  1. Hi All, I am proud to announce that first release of Blesta-Cerb plugin. What is it? This plugin enables Cerb integration with the Blesta clients to create, update, reply, attach files and close tickets in the native Blesta client interface. This plugin replaces the built-in Support Manager with Cerb. Why do I want it? What is it good for?: If you receive high volume of emails or helpdesk tickets then replacing Blesta’s helpdesk for Cerb’s would increase productivity and reduce time spent answering emails. What is it not good for?: If the Blesta built-in helpdesk and support system meets your needs then switching to Cerb might add additional complexity. However Cerb’s features are unmatched in the industry. What is it not yet good for?: Cerb offers knowledge base articles that can be viewed by staff and published on its own support center portals. This functionality is not yet integrated into the blesta-cerb plugin. Common use cases for Blesta-Cerb Plugin: If you find that you need to do any of the following then Blesta-Cerb would be a good fit. Email and Helpdesk services are out source Notify workers and staff of new emails and events You offer out source services and need a central place for all support requests Need the ability to automate email and support workflows such as password reset, IP unblocks, etc. Collect Net Promoter Score (NPS), Customer Satisfaction (CSAT) or Customer Effort Score (CES) scores … and so much more with their bots … Cost: This plugin is 100% open source under the MIT license and is offered at no cost to you. Paid support is available for those who need it. Otherwise support is offered as best effort on the BitBucket issue page. Screenshot Tour: Visit: https://docs.solidnet.software/blesta-cerb/tour/ How do I use this plugin? Visit our online documentation: https://docs.solidnet.software/blesta-cerb/getting-started/
  2. Howdy All, We are looking for a developer to integrate our current install of Cerberus helpdesk with Blesta. We reached out to the Blesta Dev team, but after multiple weeks and multiple emails we have gotten no response on price, scope of project, etc -- yes we are surprised too for lack of response. We reaching out the community to see if someone can take on the project before we hand it off to our internal development team. Here are _some_ basic requirements that we are looking for. This should give you an idea of the scope of the project. We plan on making the source code available to everyone, for free, once this project is finished. Use Cerberus Rest API. Sample library available. # Client side integration * CRUD Operations: Client should be able to open, reply, close tickets as they do with the built in helpdesk offered by Blesta * New Feature Not offered with Regular Blesta: When opening a ticket, clients should be able to select the product the ticket is related to. On Cerberus, this will be a custom field for that ticket. A mapping will need to be configured to match the custom field from Blesta to Cerberus. Perhaps this is done during department creation (see admin selection below). * Multi-Tenancy Support: When a contact is added to Blesta with the technical support option, helpdesk should show all tickets for the company. User should be able to open, reply, close tickets as they normally do. # Admin interface integration * CRUD on installing and removing the plugin * Clients to Cerberus Organization Mapping Really an implementation detail but each client should map to an organization in Cerberus so that multi-tenancy support can be achieved. Open to other ideas. * Create "departments" via Blesta and each department will map to one Group / Bucket within Cerberus. thanks, /adam
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