Logicbox & Reseller Club Error

[EngageCommerce]

Hi,

 

I've had this issue since the first clean install of 3.0 and none of the patchs have resolved the problem.

 

When I add my resellerclub details to the logicbox module I kep getting the error "The reseller ID and key combination appear to be invalid, or your LogicBoxes account may not be configured to allow API access. "

 

The reseller ID and API key are correct, copied and pasted and checked for any spaces, it doesnt even work with Sandbox as I get the same error. And the IP is whitelisted on the RC control panel.

 

Nothing showing in the blesta logs and ResellerClub support cant assist.

 

Anyone else having this problem or can offer me some advice ?

[xison]

Be sure the IP Address in your whitelist is your servers outgoing IP address.

For example, if you are on a VPS with 5 IP addresses, use the Primary IP address.

[EngageCommerce]

Be sure the IP Address in your whitelist is your servers outgoing IP address.

For example, if you are on a VPS with 5 IP addresses, use the Primary IP address.

 

Thanks for the reply.

 

Its a shared host plan with a dedicated IP for our domain. The main server address and the dedicated IP are both white listed but still no change