hpno Posted November 4, 2013 Report Share Posted November 4, 2013 When replying tickets to customers, currently, Blesta helpdesk just shows "Support", "Sales", etc. even with different staff. Is it possible to assign staff name there? For example, when Cody replies, the sender would be Cody Phillips <support@blesta.com>. When Paul replies, the sender would be Paul Phillips <support@blesta.com> It looks more personal support than general. Thanks. Quote Link to comment Share on other sites More sharing options...
Michael Posted November 4, 2013 Report Share Posted November 4, 2013 I love this idea +1 Quote Link to comment Share on other sites More sharing options...
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