hpno Posted November 4, 2013 Report Share Posted November 4, 2013 Is it more helpful when replying customers with full subject from Summary when they submitted ticket? Currently it's changed to "Update to Ticket #...." Thanks. Quote Link to comment Share on other sites More sharing options...
0 Michael Posted November 4, 2013 Report Share Posted November 4, 2013 You can use the summery tag in your subject eg: Update to #{ticket.code}: {ticket.summary} [{ticket_hash_code}] Quote Link to comment Share on other sites More sharing options...
0 hpno Posted November 4, 2013 Author Report Share Posted November 4, 2013 Got it. Thanks. Quote Link to comment Share on other sites More sharing options...
0 Michael Posted November 4, 2013 Report Share Posted November 4, 2013 Got it. Thanks. No problem mate. Quote Link to comment Share on other sites More sharing options...
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hpno
Is it more helpful when replying customers with full subject from Summary when they submitted ticket? Currently it's changed to "Update to Ticket #...."
Thanks.
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