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Failed Transfer


hadzo

Question

I tried to transfer a domain. I got this in an email

 

"The Request for Transfer alongwith 1 year Renewal of domain.biz through () failed. This is because the Transfer Secret (Authorization Code) provided for this Domain Name at the time of placing the Transfer Request was incorrect."

 

This email was sent after the whole domain process with Blesta was completed like payment etc. Now In blest I have a completed service and a domain tied to that client. But when I login to LogicBoxes I can see no domain.

 

When I click Manage next to the service/domain I have no option to complete the transfer since Blesta thinks it it already transferred.

 

What can I do?

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