Infinite Ticket Loops

[MemoryX2]

I am occasionally getting infinite ticket loops where I will have like 15,000± tickets created. I need at way / suggestions to keep this from happening.

More specific:

Some of my departments do not require the client to be signed in to open a ticket.

Some random person or bot will attempt to open a ticket with a fake email address.

Ticket system opens ticket and sends update to fake email.

Fake email doesn't exist so whatever server emails back to tell me that message could not be delivered to the sender.. Then it happens 15,000 emails.

What can I do to prevent this from happening? I do not want to make my departments client only.

Thanks!

[velaware]

Best bet is either install a spam filter if you're using an in-house email solution or check your spam filters for your email provider if you're doing POP3/IMAP.

[velaware]

Oh, also if you can, do a rate limit for the email port you're using so this way it will only accept x amount of emails per minute.

[Cody]

The Support Manager plugin has an internal rate limit (will not delivery to the same email address within the same 5 minute window). So curious as to why you're seeing this type of looping. Some example messages and the type of incoming email (POP, IMAP, piping) will help in diagnosing the issue. My guess is you're using POP/IMAP running on a 5 minute cron. That could be the issue here, and there may be a configuration setting that controls that rate limit. I'd suggest opening a ticket and referencing this thread.