RebornWebs Posted May 30, 2014 Report Share Posted May 30, 2014 My clients are receiving notices for payments or getting the suspension of service emails even when there invoice is pay. Is there any reason what may be causing this. Link to comment Share on other sites More sharing options...
Paul Posted May 30, 2014 Report Share Posted May 30, 2014 I don't see how it's possible that they would receive suspension notices if their invoices are all paid up. The query that determines who gets suspension notices depends primarily on the fact that they haven't paid their invoice. Is it possible that client is using the same email address under another account, that has past due invoices? Link to comment Share on other sites More sharing options...
RebornWebs Posted May 30, 2014 Author Report Share Posted May 30, 2014 We found out the issue. It seems the clients email provider was delaying when he got the emails. Link to comment Share on other sites More sharing options...
Cody Posted June 5, 2014 Report Share Posted June 5, 2014 Closed as not a bug. Link to comment Share on other sites More sharing options...
Recommended Posts