Potato Posted August 23, 2014 Report Share Posted August 23, 2014 Hi,I was wondering if a person who isn't a customer sent a piped email which created a ticket in the support section, can said person view the support desk for updates etc? - As it seems you have to be a registered user in order to view it currently? Quote Link to comment Share on other sites More sharing options...
0 Michael Posted August 23, 2014 Report Share Posted August 23, 2014 Hi, I was wondering if a person who isn't a customer sent a piped email which created a ticket in the support section, can said person view the support desk for updates etc? - As it seems you have to be a registered user in order to view it currently? They can't no, as anyone can view it then just by having the link. They can reply via email and it will reply to the ticket. Quote Link to comment Share on other sites More sharing options...
0 Potato Posted August 23, 2014 Author Report Share Posted August 23, 2014 Thanks for the response.Sure, I noticed there's other systems out there that generate a unique link for these types of enquiries.As long as the reply is sent to the person in full, that's great and not just a 'Your ticket has been updated' notification, that's definitely usable. Quote Link to comment Share on other sites More sharing options...
0 Michael Posted August 23, 2014 Report Share Posted August 23, 2014 Thanks for the response. Sure, I noticed there's other systems out there that generate a unique link for these types of enquiries. As long as the reply is sent to the person in full, that's great and not just a 'Your ticket has been updated' notification, that's definitely usable. Yeah they get the reply and if they reply it updates. Quote Link to comment Share on other sites More sharing options...
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Potato
Hi,
I was wondering if a person who isn't a customer sent a piped email which created a ticket in the support section, can said person view the support desk for updates etc? - As it seems you have to be a registered user in order to view it currently?
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