Paypal Transactions Not Recorded - Invoice Stays Open

[hadzo]

I have this problem with a client. He pays via pyapal and the transaction does not get applied.

 

This used to work for a year and not stopped working.

 

I get an email from paypal that the invoice has been paid and the emails has the correct invoice ID and amount but Blesta still keeps the invoice open. What am I missing?

[Michael]

PayPal isn't calling Blesta home, check your module and ensure you have set-up the PayPal IPN, it's handy because if PayPal plays up that is used.

[Tyson]

If the IPN is correct, check the gateway logs under [Logs] -> [Gateway] to see if a transaction was received from PayPal. If not, either one was not sent by PayPal, or it was not received by Blesta.

[hadzo]

I just remembered.....I run Varnish cache proxy...what are the URLs to exclude that Blesta uses?

[Tyson]

The callback URL is yourdomain.com/blesta_dir/callback/gw/1/paypal_payments_standard/ where "1" is your company ID.

[hadzo]

Tyson,

 

I am having issues with duplicate paypal transactions being recorded and duplicate payment notification emails being sent out to clients. Is this related to this topic? I configured Varnish so that paypal payments are passed to web server...this works.

 

Everything is located in the Logs in Blesta admin. Take a look at attached pic.

[Tyson]

The log table doesn't say much without clicking on the rows to view the Input/Output. Compare two records of logs you think are identical and find the difference between them.

 

My thoughts are duplicate payments are being made, or PayPal is responding more than once about the payment.

[hadzo]

Hi Tyson,

 

Each log is the same - they all have same transaction number. They are not the duplicate payments. How can I investigate further?

[Tyson]

They may have the same transaction number, but are they identical? I would need to see a set of logs to tell for certain. The log times appear to be off anywhere from 6 to 30 seconds. I wonder if the payment status was first pending, then 6-30 seconds later it was approved by PayPal.

[Michael]

Hi Tyson,

 

Each log is the same - they all have same transaction number. They are not the duplicate payments. How can I investigate further?

Can you see this please mate and see if you get the same thing: http://www.blesta.com/forums/index.php?/topic/4709-350-payment-recieved-bug/