prodevro Posted June 6, 2015 Report Share Posted June 6, 2015 Hello I just installed blesta on a reseller account, spent over 2 hours to prepare everything, from email to packages and so on. Went for a snack and when i got back i was unable to login to Admin Side. Tried a password reset, but no mail. mailbox was set to gmail. checked the phpmyadmin Db and i can see my user in users table with supervisor name and hash pass. Any ideea why this occurs? i requested a reissue of license from my provider to start all over. thank you Quote Link to comment Share on other sites More sharing options...
0 Michael Posted June 6, 2015 Report Share Posted June 6, 2015 Hello I just installed blesta on a reseller account, spent over 2 hours to prepare everything, from email to packages and so on. Went for a snack and when i got back i was unable to login to Admin Side. Tried a password reset, but no mail. mailbox was set to gmail. checked the phpmyadmin Db and i can see my user in users table with supervisor name and hash pass. Any ideea why this occurs? i requested a reissue of license from my provider to start all over. thank you Try: https://licensecart.com/billing/plugin/support_manager/knowledgebase/view/4/help-i-m-locked-out/1/ to re-set your password it could be anything from accidentally adding something else to the password by mistake or a server issue. Quote Link to comment Share on other sites More sharing options...
0 prodevro Posted June 6, 2015 Author Report Share Posted June 6, 2015 thanks for quick reply, tried that, not working. do i need to disable the bcrypt ? Quote Link to comment Share on other sites More sharing options...
0 Michael Posted June 6, 2015 Report Share Posted June 6, 2015 thanks for quick reply, tried that, not working. do i need to disable the bcrypt ? You can't disable bcrypt, may I ask have you got the full minimum requirements for Blesta on the reseller account? mbhash, mbstring, etc. http://docs.blesta.com/display/user/Requirements Quote Link to comment Share on other sites More sharing options...
0 prodevro Posted June 6, 2015 Author Report Share Posted June 6, 2015 yes, everything is there. Quote Link to comment Share on other sites More sharing options...
0 Michael Posted June 6, 2015 Report Share Posted June 6, 2015 yes, everything is there. weird you able to try another host? Quote Link to comment Share on other sites More sharing options...
0 Nelsa Posted June 6, 2015 Report Share Posted June 6, 2015 yes, everything is there. Did you change url of installation ,it happen to me once .I changed installation url and it lock me after I import old database with old hostname,only difference is I DID get e-mails for reset pass but it is uselles since I got always wrong url. Quote Link to comment Share on other sites More sharing options...
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prodevro
Hello
I just installed blesta on a reseller account, spent over 2 hours to prepare everything, from email to packages and so on.
Went for a snack and when i got back i was unable to login to Admin Side.
Tried a password reset, but no mail. mailbox was set to gmail.
checked the phpmyadmin Db and i can see my user in users table with supervisor name and hash pass.
Any ideea why this occurs?
i requested a reissue of license from my provider to start all over.
thank you
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