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Joseph H

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Posts posted by Joseph H

  1. 52 minutes ago, Tyson said:

    Do you use the default English, US language definitions included with Blesta?

    Invoice line item descriptions are created from a set of language definitions based on the service (e.g. start/end dates, package name, service label), so some services may not display dates in the invoice description, like "Domain - domain.com (August 1, 2018 - August 1, 2019)", such as one-time services

    Yes, I'm using the default language, I have checked and all services are not showing the it only shows "Domain - domain.com", no dates are shown. Domains as well as hosting packages.

  2. 6 hours ago, Paul said:

    Did you check module log? Tools > Log > Module, click row to expand and see raw input/output. Is your firewall open? Are you sure your API credentials are correct? This is not a known issue with the module.

    I found the issue, I vultr was blocking my IPV6 Whitelisted that and It worked again.

  3. 1 hour ago, Paul said:

    That's unusual.. I assume the clients had a different ID internally in MySQL but the same ID code? How far apart did these clients register? Do you have any records from MySQL prior to cleaning it up? 

    The clients are 3018 and 3020 there is a client in between them. And checking mysql I couldn't figure out the problem fast enough

  4. Hi guys, today An odd thing happened with 2 of our clients. A client registered today and his account got assigned with a client number which already exists. Invoices were send to the wrong client + he was seeing another clients details in his dashboard.

    Same was for the staff area, We saw being mixed between 2 separate accounts and all acted as 1 account.

    We had to delete the new clients data directly from the database and registering again worked fine and we could not replicate the issue.

     

    Screenshot from 2018-06-06 11-05-21.png

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